Agent IQ

Founded in 2015, Agent IQ operates as a B2B financial technology firm with a mission to personalize the digital banking experience. The company was established by CEO Slaven Bilac, who previously spent over a decade at Google, where he specialized in software engineering and helped establish the machine intelligence unit in Google Cloud. This background in Natural Language Processing and Machine Translation directly informs Agent IQ's core offering. The firm targets community banks and credit unions, providing them with a platform to compete with larger institutions by fostering deeper customer relationships in a digital environment. Revenue is generated through a subscription-based Software-as-a-Service (SaaS) model.

Agent IQ's flagship product, the Lynq™ platform, is designed to augment banking professionals rather than replace them. It integrates artificial intelligence with human oversight to manage customer communications across various digital channels. The platform offers features such as secure asynchronous messaging, video chat, co-browsing, and AI-powered self-service, all accessible through a financial institution's existing digital portals or a dedicated mobile app. For bankers, a dashboard provides AI-assisted reply suggestions, access to contextual customer information, and analytics on conversation topics. For administrators, the platform allows for the creation of teams and skill-based routing to direct customer inquiries to the appropriate personnel. Key platform components include "Concierge," a conversational AI for common queries; "Courier," for intelligent routing of conversations; and "Coach," which provides real-time response recommendations to bankers. This approach aims to reduce call center volume, enhance operational efficiency, and enable personalized, ongoing customer engagement.

Since its inception, the San Francisco-based company has secured $37 million in funding over four rounds, including a $18.5 million Series B round in May 2023. Its investors include Sierra Ventures, Mendon Venture Partners, and The BHB Fund. Keywords: digital relationship banking, customer engagement platform, AI for banking, financial institutions software, community banks technology, credit union solutions, conversational AI, omnichannel banking, customer service automation, SaaS for finance, personal banker platform, Lynq platform, Slaven Bilac, augmented intelligence, banking CRM, proactive engagement, AI-powered insights, co-browsing for banks, secure messaging, video banking