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Loris.ai
Conversational AI for customer-first teams
About Loris.ai
Loris.ai operates in the customer experience (CX) market, providing an AI-powered conversational intelligence platform designed to enhance live customer interactions. The platform guides customer service agents in real-time, using best practice workflows and sentiment analysis to ensure accurate and empathetic responses. Loris.ai serves businesses looking to improve their customer support operations, making it more human, scalable, and efficient. The business model revolves around a subscription-based service, where clients pay for access to the platform and its features. Revenue is generated through these subscriptions, which offer various tiers of service depending on the needs of the client. The company also provides automated quality assurance, simplifying agent scoring and coaching across multiple channels, thereby eliminating subjective assessments and reducing the need for lengthy call recordings. By extracting valuable insights from every customer interaction, Loris.ai helps CX leaders understand what their customers truly care about and improve their departments accordingly.
Source: Dealroom company dataAt a glance
- Status
- Acquired
- Founded
- 2018
- Headquarters
- New York City, United States
- Employees
- 62
- Open positions
- None listed
- Dealroom signal
- 69.0/100
- Sub-industry
- CRM & Sales
- Sector
- AI, SaaS, Customer Service, Training, Leadership, Sentiment Analysis, Communication, Core AI, Platform, Authentification
- Technology
- Artificial Intelligence, Machine Learning
- Business model
- SaaS
- Client focus
- b2b
Knowledge graph
More headlines
Funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| ACQUISITION✓Exit | Jul 2025 | $0 | — | ContentSquare | ↗ |
| SERIES A✓Equity / VC | Apr 2022 | $12M | $48M | Floodgate · ServiceNow Ventures · Vertex Ventures US · Bow Capital | ↗ |
Financials
Revenue, earnings and other financial measures where available. Years marked “E” are estimates.
Growth signals
Latest recorded traffic for Loris.ai is 1.1K monthly website visits, down 93.5% over the last three months. Loris.ai's team declined 6.1% over the past year.
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Investments and acquisitions
Recent portfolio relationships for companies that also act as investors or acquirers.
Investors
From Dealroom's funding and investor records, grouped by the round each investor first entered.
Seed3 investors entered at this stage
Series A3 investors entered at this stage
Bow Capital- SVServiceNow Ventures
Vertex Ventures US
Other known investors5 additional known investors
ContentSquare
City Light Capital
Homebrew
Precursor Ventures
Vertex Holdings
Source: Dealroom Talent Intelligence.
Global footprint
team presence
Market sentiment
An AI-synthesised read of the highest-engagement posts about Loris.ai on X, ranked by likes and reposts, corporate channels excluded.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
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