Troops

About Troops

Troops.ai operates as a revenue communications platform, strategically positioning itself at the intersection of CRM systems and collaborative messaging tools like Slack and Microsoft Teams. Founded in 2015 by Dan Reich, Greg Ratner, and Scott Britton, the company was established to address inefficiencies in how sales teams interact with their core data systems. The founders brought diverse and relevant experience to the venture; Reich had previously co-founded the social analytics service Spinback, Ratner served as a director of technology, and Britton had experience with an online business management platform. Their collective insight into technology and business workflows shaped the company's mission to make work easier and more collaborative.

The company’s core offering is a bot-based service that allows go-to-market teams to interact with systems of record, such as Salesforce, directly from their communication hubs. This integration eliminates the need for employees to constantly switch between applications, thereby reducing manual data entry and administrative tasks. The platform delivers real-time, actionable alerts and insights, enabling teams to update CRM records, manage leads, and collaborate on deals within Slack or Teams. Key features include "Signals" for intelligent notifications, "Grid" for inline editing of multiple CRM records, and "Deal Rooms" which create dedicated, account-based collaboration spaces. This functionality aims to improve data hygiene, enhance visibility across teams, and automate routine workflows.

Troops primarily serves revenue-generating teams, including sales and customer support, at high-growth technology companies such as Slack, Twilio, and Stripe. The business model centered on providing a software-as-a-service (SaaS) platform that integrated with a wide array of GTM systems. In May 2022, Salesforce announced a definitive agreement to acquire Troops.ai, a transaction that was completed on July 15, 2022. Following the acquisition, Troops became a part of Slack, a Salesforce company, aligning with Salesforce's strategy to more deeply integrate Slack into its ecosystem and enhance its capabilities as a digital headquarters for its clients.