H
Happy Returns
Happy Returns enables in-person returns for online shoppers
About Happy Returns
Happy Returns, a UPS company, specializes in providing seamless return solutions for retailers and e-commerce businesses. Operating in the reverse logistics market, Happy Returns serves a diverse range of clients, from small online merchants to large retail chains. The company's core service is its hassle-free return process, which allows customers to return items at nearly 10,000 locations, including 5,000 UPS locations. This service is supported by advanced technology that includes patent-pending item scanning and verification to prevent return fraud.
Happy Returns' business model focuses on revenue retention and operational efficiency for its clients. By consolidating returns and streamlining the refund and exchange process, the company helps retailers reduce costs and improve customer satisfaction. The service also includes analytics and insights to help businesses optimize their return policies and processes.
Happy Returns makes money through service fees charged to retailers for using its return network and technology solutions. The company boasts a 93 Net Promoter Score (NPS) and an 86% shopper adoption rate, indicating high levels of customer satisfaction and engagement.
Source: Dealroom company dataAt a glance
- Status
- Acquired
- Founded
- 2015
- Headquarters
- Santa Monica, United States
- Employees
- 194
- Open positions
- 8
- Dealroom signal
- 77.3/100
- Industry
- Enterprise Software
- Sector
- Other B2B Software, Shopping, Retail, Customer Service, Investing, In-Store Tech
- Technology
- IoT InternetOfThings
- Business model
- SaaS
- Client focus
- b2c
Knowledge graph
More headlines
Funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| ACQUISITION✓Exit | Oct 2023 | $0 | — | United Parcel Service | ↗ |
| ACQUISITION✓Exit | May 2021 | $0 | — | PayPal | — |
Growth signals
Latest recorded traffic for Happy Returns is 3.6M monthly website visits, down 2.7% over the last three months. Happy Returns's team grew 8.4% over the past year.
Open positions
Similar companies
Company identity and context are open; selected comparison metrics preview what is available on the platform.
Investments and acquisitions
Recent portfolio relationships for companies that also act as investors or acquirers.
Investors
From Dealroom's funding and investor records, grouped by the round each investor first entered.
Seed5 investors entered at this stage
Upfront Ventures
Lowercase Capital
Maveron
Brian Spaly
Dennis Phelps
Series A3 investors entered at this stage
R/GA Accelerator
U.S. Venture Partners
PayPal
Other known investors4 additional known investors
United Parcel Service
PayPal Ventures
R/GA Connected Commerce Accelerator
R/GA Ventures
Source: Dealroom Talent Intelligence.
Global footprint
team presence
Market sentiment
An AI-synthesised read of the highest-engagement posts about Happy Returns on X, ranked by likes and reposts, corporate channels excluded.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
See Happy Returns’s full profile on Dealroom
Request a free trial to see the complete deal history, financials, people graph and growth signals.
Takes under a minute. Already use Dealroom? Log in.