Joyous

About Joyous

Joyous, a New Zealand-based software company founded in 2017 by brothers Philip and Michael Carden, provides a platform designed to enhance employee feedback within large organizations. The company operates in the HR technology sector, offering cloud-based solutions for employee experience and engagement management. Joyous targets large enterprises, helping them to turn strategic objectives into ongoing, open conversations with their workforce. Its business model is venture-backed, having secured a total of $12M in funding over two rounds, including a Series A round of $10.5M in September 2021 led by Square Peg Ventures.

The core of Joyous's offering is a conversational feedback platform that moves beyond traditional anonymous surveys. The system uses a messaging-style interface, accessible via various channels like email, SMS, or Microsoft Teams, without requiring a separate login for employees. This interface facilitates open, two-way communication where employees can provide feedback using text, photos, and video, and leaders can respond directly to clarify ideas and drive action. The platform is designed to build psychological safety and a trust-based culture by encouraging owned, rather than anonymous, feedback. It analyzes these conversations to identify key themes and recommends actions that will have the most significant impact on business objectives, such as improving customer experience, streamlining operations, or increasing employee engagement. Joyous offers features like customizable questions, trend analysis, and a live feed for leaders to monitor real-time feedback. The company emphasizes a unique organizational structure with collective leadership roles to foster collaboration and rapid learning.