Launch

Drift Co-founder Elias Torres Launches AI Startup 'Agency'

  • Elias TorresDealroom has a profile for this one. Try Dealroom →, former VP of Engineering at HubSpot and co-founder of Drift has launched Agency AI.
  • Agency is an AI-powered agent designed to automate tasks traditionally managed by customer success managers (CSMs).
  • The startup aims to reduce CSMs' workload by automating scheduling, follow-ups, note-taking, onboarding, and meeting preparation.
  • By analyzing emails, CRM data, and chats, Agency’s AI anticipates customer needs, allowing CSMs to focus on strategy.
  • The concept for Agency was inspired by Torres’s work with OpenAI in early 2023, where he recognized AI's potential to enhance customer success roles.

Source: Tech Crunch

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