Respond.io raises $62.5M Series B led by Camber Partners
What's the deal? Respond.io, a customer conversation management platform, has closed a $62.5M Series B round led by Camber PartnersDealroom has a profile for this one. Try Dealroom →, with participation from Endeavor Catalyst and existing investors. The Malaysia-headquartered company plans to use the funds to expand into North America and Europe.
Respond.io unifies more than 16 channels — WhatsApp, Instagram, TikTok, voice calls, email, and others — into a single platform powered by AI agents and automation. It serves mid-market B2C companies in education, healthcare, automotive, retail, and travel, processing 2 billion messages per quarter for over 10,000 businesses across 180 countries. Clients include Toyota, British AirwaysDealroom has a profile for this one. Try Dealroom →, Radisson, Hertz, and Decathlon.
The company reports $35M in annual recurring revenue, 169% year-over-year growth, and a 30% profit margin.
Why now? Founded in 2017, Respond.io built its business in markets where mobile messaging is the dominant commercial channel — APAC, Latin America, and EMEA — and reached profitability along the way. Now, social commerce on TikTok, Instagram, and WhatsApp is growing fast in the West, creating demand for the same revenue-driving conversation workflows Respond.io already supports.
"North America and Western Europe are shifting toward conversations as a revenue advantage, adopting workflows we've already built and proven in earlier markets," said co-founder and chief executive officer Gerardo Salandra.
Reid Hoffman, LinkedIn co-founder and Endeavor Catalyst chairman, called Respond.io "exactly the kind of company we love to back — founders building profitable infrastructure in emerging markets and scaling it to the world's largest economies."
What could go wrong? Respond.io faces a crowded field. Larger CRM players and newer AI-native startups are racing to own the same customer messaging layer. Expanding from messaging-first markets into North America and Europe — where email and phone still dominate many sales workflows — will test whether the platform's playbook translates. The company must also keep pace with fast-moving AI models while maintaining its claimed 99.999% uptime at global scale.
The signal: The round reflects two converging trends. First, conversational commerce is no longer an emerging-market phenomenon — Western brands are increasingly treating messaging channels as revenue engines rather than support costs. Second, investors are rewarding capital-efficient, profitable AI companies. Camber Partners, which backs only a handful of software firms annually and whose prior portfolio includes Dropbox, PandaDoc, and Pipedrive, chose Respond.io precisely because it raised to accelerate, not to survive.
Respond.io's data flywheel — built on years of high-volume conversation processing — gives it structural advantages that newer competitors lack. As Salandra put it: "The companies winning right now treat customer conversations as an actual revenue channel and automate everything that doesn't need a human."
Read more: Business Wire
