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Zendesk

AI · San Francisco, United States · Founded 2007 · IPO 2014 Unicorn

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Valuation
$9.63B
Market cap · 2026
Revenue
$1.93B
Latest reported FY
EBITDA
$138M
Latest reported FY

Cloud-based customer service platform

Investors

11 investors on Zendesk's cap table

Sourced from Dealroom's funding history. Investor profile links are shown where available.

Seed 1 investor entered at this stage
Christoph Janz
Series A 1 investor entered at this stage

Global footprint

Where Zendesk has talent and traffic

AI talent share
1.4% of workforce is AI talent
(95 of 6,961 staff)
Core AI340.49%
Other AI610.88%
Non-AI workforce6,86698.64%
Workforce by country
52 countries with
team presence
🇺🇸 United States36.8%
🇵🇭 Philippines7.5%
🇮🇪 Ireland6.6%
🇦🇺 Australia5.9%
🇵🇱 Poland5.6%
Top 5 of 52 shown
Web traffic by country
68M monthly visits
across markets
🇺🇸 United States32.9%
🇧🇷 Brazil11.2%
🇯🇵 Japan10.3%
🇬🇧 United Kingdom5%
🇩🇪 Germany3.1%
Top 5 markets shown

Patent intelligence

$3M patent portfolio · 34 active families

Estimated portfolio value
$3M
0.03% of market cap · 10.3× the top peer Intercom ($315k)
34 active patent families
Where Zendesk innovates Customer supportData scienceData miningTicketReal-time computing

Where Zendesk concentrates vs peers

Each axis is a top-10 topic across Zendesk and its closest peers. #1 = 100, #10 = 10, absent = 0.

Compare against

Source: Dealroom Patent Intelligence · Patsnap. Request a demo for the full per-sub-category breakdown, individual records, and quality-score history.

Capital deployed

Zendesk's 25 investments and acquisitions.

Every disclosed deal where Zendesk appeared as a backer or acquirer, 2014–2026. Toggle between venture rounds, M&A, or both. The map below is grouped by the target company's sector — the colored pill on each chip is the round type.

Portfolio analysis

25 deals across Zendesk's capital deployment.

Where the deals concentrate by sector, stage, and decade.

By sectorCount
    By stageCount
      By periodCount

        01 · Deployment strategy vs peers

        Where Zendesk deploys vs peers

        Each axis is a Dealroom topic tag — picked from the cluster's most-tagged themes. Values are normalized per axis: the peer with the highest tag-coverage on that axis sits at the edge, others scale relative to them. Toggle between M&A, venture, or both.

        Compare against

        02 · Portfolio market map

        Zendesk's portfolio, mapped.

        Each chip is one company. Pill colour shows round type — green for Seed, blue for Series A, purple for B/C+, pink for late-stage, amber for M&A. Bigger sectors keep their full list behind “+ N more”.

        Stage
        Period
        25 of 25 deals

        Sentiment on X

        What X is saying about Zendesk

        An AI-synthesized read of the highest-engagement posts about Zendesk on X over the past 7 days. We rank by likes & retweets, ignore corporate channels, and surface the themes that broke out from real people.

        Reading the room on X — pulling top posts and synthesizing themes…

        Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour

        See Zendesk on the full Dealroom platform

        Live deal flow, founder pedigree, hiring signals, revenue trajectory, and the full cap table.