COMPANY PROFILE

Touch Commerce

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Enterprise Live Chat Tools, Mobile Customer Support and Omni-Channel Customer Engagement Solutions

Agoura Hills, United StatesFounded 1999Marketing

Valuation $100–250M Last recorded · 2016

Headcount <100 Current team size

Total funding $10–50M Disclosed equity funding

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About Touch Commerce

TouchCommerce, now part of Nuance Communications, specializes in providing advanced conversational AI solutions designed to enhance productivity and amplify human intelligence. The company operates in various markets including healthcare, financial services, telecommunications, and government sectors. TouchCommerce's core business model revolves around offering software and cloud-based solutions that understand, analyze, and respond to human language. These solutions are aimed at improving customer engagement and operational efficiency for their clients. The company generates revenue through the sale of its AI-driven software products and associated services, catering to both enterprise and consumer needs.

Source: Dealroom company data

At a glance

Status: Acquired
Founded: 1999
Headquarters: Agoura Hills, United States
Employees: 27
Open positions: None listed
Dealroom signal: 69.3/100
Sub-industry: CRM & Sales
Sector: Marketing, Adtech, Delivery, Retail, SaaS, Social, Social Media, Messaging, Search Engine, Reporting
Technology: Artificial Intelligence, Big Data, Machine Learning
Client focus: b2b
Links: Website LinkedIn X

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Funding history

6 recorded events

Company financing events and reported valuations.

Deal type	Date	Amount	Valuation	Investors	Source
ACQUISITION✓Exit	Aug 2016	$215M	$215M	Nuance Communications	—
SERIES E✓Equity / VC	Mar 2009	$10M	$40M	Sierra Ventures	—

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Growth signals

Touch Commerce website traffic

Latest recorded traffic for Touch Commerce is 220 monthly website visits, down 37.1% over the last three months. Touch Commerce's team declined 10% over the past year.

Latest monthly visits220 3-month web change-37.1% 1-year team growth-10%

Monthly website visitsApr 2016–Dec 2025

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