Qare.fr

About Qare.fr

Qare.fr operates as a prominent French telemedicine platform, offering patients virtual access to healthcare professionals across a wide range of specialties. The company was founded in 2016 by Alexandre Brel, Augustin Chatenet, Nicolas Wolikow, and Alexandre Maisonneuve, and was created within the startup incubator Kamet Ventures, which was backed by AXA. Initially targeting French expatriates in London, the service officially launched in France in early 2018. Olivier Thierry, with a background from LaFourchette, later became CEO to steer the platform's growth.

The company's business model is centered on providing a B2C platform for medical teleconsultations. Patients can connect with general practitioners and specialists for video consultations, receive digital prescriptions, and get referrals for in-person visits if necessary. The platform covers over 50 medical specialties, including general medicine, gynecology, pediatrics, psychiatry, and dermatology. Qare generates revenue through consultation fees, with many services being reimbursable by France's social security system, and it also offers a third-party payment system to reduce upfront costs for patients. Its clients are individual patients throughout France seeking convenient access to medical advice and follow-up care. The platform has also developed a B2B and business-to-government offering.

A significant milestone in Qare's history was its acquisition by the UK-based HealthHero in April 2021, a move that positioned HealthHero as a dominant telehealth provider in Europe. This acquisition followed a period of substantial growth for Qare, including raising €20 million in 2019 and acquiring the mental health service Doctopsy in 2020. Under HealthHero's ownership, Qare continues to operate under its own brand, with its CEO joining the senior management team of the parent company. The platform emphasizes quality and security, ensuring all practitioners are registered in France and trained for teleconsultation, and all patient data is stored with a certified Health Data Host.