MindMeld

About MindMeld

MindMeld, founded in 2011 by serial entrepreneur Tim Tuttle, established itself as a key player in the conversational AI sector before its strategic acquisition by Cisco in 2017. Tuttle, who holds a Ph.D. from the MIT Artificial Intelligence Lab, previously co-founded Bang Networks and the video search engine Truveo, which was acquired by AOL. This background in AI and successful ventures provided a strong foundation for MindMeld. The company developed a Deep-Domain Conversational AI platform, a Python-based machine learning framework designed to empower businesses to create sophisticated voice and chat assistants for a wide array of applications and devices.

The firm's business model revolved around licensing its advanced AI platform, which was recognized for delivering high accuracy in natural language interactions. This attracted a notable client and investor list that included Google, Samsung, Intel, and Uniqlo. In May 2017, Cisco announced its intent to acquire MindMeld for $125 million, a deal that was completed later that month. The acquisition was a strategic move by Cisco to integrate MindMeld's AI technology and its team into its Cloud Collaboration group to enhance its product portfolio, beginning with the Cisco Spark platform (now part of Webex). The goal was to create new conversational interfaces and cognitive capabilities for Cisco's collaboration products, enabling users to interact with the technology through natural language.

Following the acquisition, the MindMeld team became integral to Cisco's Webex Intelligence, powering features like the Webex Assistant for controlling video conferencing devices and managing meetings via voice commands. In a significant move in 2019, approximately two years after the acquisition, Cisco open-sourced the MindMeld platform. This decision made the powerful tools for building production-quality chatbots and voice assistants available to the broader developer community, complete with extensive documentation and a 'Conversational AI Playbook'. The now open-source framework is application-agnostic, supporting the creation of conversational experiences for any service, and encompasses the entire workflow from natural language processing to dialogue management and knowledge base integration.