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MaritzCX
MaritzCX | Customer Experience Software and Research
About MaritzCX
MaritzCX is a company that specializes in Customer Experience (CX) software and research services. They help businesses understand and respond to customer feedback quickly and effectively. Their technology, known as CX Text Analytics, converts unstructured information (like customer comments) into structured data that businesses can analyze and act upon. This helps companies improve customer satisfaction and loyalty.
MaritzCX serves a wide range of clients, including businesses in retail, healthcare, and other industries that rely heavily on customer feedback to improve their services. They operate in the global market, offering solutions that can manage complex, multi-program, and omni-channel experience management at scale. This means they can handle feedback from various sources and channels, such as online reviews, surveys, and social media, all in one platform.
The company’s business model revolves around providing both technology and research services. They offer software tools powered by Artificial Intelligence (AI) and Machine Learning to help businesses analyze customer feedback. Additionally, they provide research services to help companies understand the data and make informed decisions. This dual approach sets them apart in the industry.
MaritzCX makes money by selling subscriptions to their software platform and offering consulting services. Companies pay for access to their advanced analytics tools and for expert advice on how to use the data to improve customer and employee experiences. This combination of software and services helps businesses achieve measurable improvements in customer satisfaction and loyalty, which in turn drives their own revenue growth.
In summary, MaritzCX is a leader in the field of Customer Experience management, providing advanced software and research services to help businesses understand and act on customer feedback. They serve a diverse range of industries and operate on a global scale, making money through software subscriptions and consulting services.
Source: Dealroom company dataAt a glance
- Status
- Operational
- Founded
- 2000
- Headquarters
- Lehi, United States
- Employees
- 436
- Open positions
- None listed
- Dealroom signal
- 34.3/100
- Industry
- Marketing, Enterprise Software
- Sub-industry
- Marketing Analytics, CRM & Sales
- Sector
- Marketing, Market Intelligence, Data Analytics, Predictive Analytics, Hard Tech, DT and LS, Text Analytics
- Technology
- Deep Tech, Recognition Technology
- Business model
- SaaS
- Client focus
- b2c
Knowledge graph
More headlines
Funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| SERIES DOther financing | Aug 2016 | $0 | — | Undisclosed | — |
| EARLY VCOther financing | Feb 2014 | $20M | $79M | Undisclosed | — |
Growth signals
Latest recorded traffic for MaritzCX is 290 monthly website visits, down 45.3% over the last three months. MaritzCX's team declined 0.7% over the past year.
Similar companies
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Investments and acquisitions
Recent portfolio relationships for companies that also act as investors or acquirers.
Investors
From Dealroom's funding and investor records, grouped by the round each investor first entered.
Series A1 investor entered at this stage
AllegisCyber Capital
Series B and later1 investor entered at this stage
Rembrandt Venture Partners
Source: Dealroom Talent Intelligence.
Global footprint
team presence
Market sentiment
An AI-synthesised read of the highest-engagement posts about MaritzCX on X, ranked by likes and reposts, corporate channels excluded.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
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