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LiveOps
LiveOps is the global leader in cloud contact center and customer service solutions
About LiveOps
Liveops operates in the virtual call center industry, providing a platform for independent contractors to work from home as call center agents. The company connects these agents with a variety of clients, including well-known brands, allowing them to choose opportunities that match their skills and availability. Liveops serves a diverse range of clients across multiple industries, offering services such as customer service, sales, and technical support.
Read full description
The business model is based on a network of independent contractors who are not employees but self-employed individuals. This model allows Liveops to offer flexible work arrangements, making it an attractive option for those looking to balance work with other commitments. Agents can work as much or as little as they want, providing a main source of income or a supplementary side gig.
Liveops generates revenue by charging clients for the services provided by its network of agents. The company benefits from a scalable model that can quickly adapt to the needs of its clients, whether they require a small team or a large workforce. This flexibility and scalability make Liveops a competitive player in the virtual call center market.
At a glance
- Status
- Acquired
- Founded
- 2000
- Headquarters
- Redwood City, United States
- Employees
- 2,832
- Open positions
- 4
- Dealroom signal
- 72.0/100
- Industry
- Fintech, Enterprise Software
- Sector
- Fintech, Outsourcing, Social, Messaging, Search Engine, On-Demand, Platform, Insurtech, Chat
- Business model
- SaaS
- Client focus
- b2b
- Investment activity
- 2 companies, latest Jan 2014
- Capital deployed
- $500K
- Preferred round
- ACQUISITION
Latest news
Press, funding announcements and product moves mentioning LiveOps.
Funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| ACQUISITIONOther financing | Dec 2015 | $0 | — | Marlin Equity Partners | — |
| DEBTDebt | Jan 2014 | $30M | — | Comerica Bank | — |
Growth signals
Latest recorded traffic for LiveOps is 220K monthly website visits, up 4.8% over the last three months. LiveOps's team grew 1.8% over the past year.
Open positions
Similar companies
Company identity and context are open; selected comparison metrics preview what is available on the platform.
Investments and acquisitions
Recent portfolio relationships for companies that also act as investors or acquirers.
UserEventsFredericton, CanadaUserEvents enables a real-time feedback channel across all customer touch points, allowing organizations to enhance the customer experience
$2Mvaluation
Zappli (Acquired by Shopzilla)San Francisco, United StatesMobile-centric shopping solutions designed to remove the online checkout friction
$2Mvaluation
Investors
From Dealroom's funding and investor records, grouped by the round each investor first entered.
Series A7 investors entered at this stage
Bill Trenchard
Cyan Banister
Wendell Brown
Josh Kopelman
Scott Banister
Menlo Ventures- CCCMEA Capital
Series B and later3 investors entered at this stage
Benchmark- MDMichael Dearing
Comerica Bank
Other known investors1 additional known investor
Marlin Equity Partners
Source: Dealroom Talent Intelligence.
Global footprint
team presence
Market sentiment
An AI-synthesised read of the highest-engagement posts about LiveOps on X, ranked by likes and reposts, corporate channels excluded.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
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