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Genesys Telecommunication Labs

AI · Menlo Park, United States · Founded 1991

Powering the world’s best customer experiences, across every channel, on-premise and in the cloud. #MomentsConnected

Talent graph

Genesys Telecommunication Labs's talent

Book a demo to see the people
Employees mapped 8,674 incl. 56 AI specialists
Founders Hidden — book a demo/100 quality score
Key operators 25 quality Hidden — book a demo/100
Potential founders Hidden — book a demo likely future founders
Startup mafia 12 alumni-founded startups
Talent movements Hidden — book a demo in · Hidden — book a demo out past 12 months

Source: Dealroom Talent Intelligence.

Investors

6 investors on Genesys Telecommunication Labs's cap table

Sourced from Dealroom's funding history. Investor profile links are shown where available.

Series B+ 6 investors entered at this stage

Ownership

Who owns Genesys Telecommunication Labs

Estimated cap table from Dealroom's shareholder data — share of equity by holder. Stakes as last recorded by Dealroom (2026). Percentages are indicative.

42.5% Permira

Some investors are hidden on this public profile. See the full cap table on Dealroom →

Global footprint

Where Genesys Telecommunication Labs has talent and traffic

Workforce by country
62 countries with
team presence
🇺🇸 United States38.4%
🇮🇳 India11.7%
🇵🇭 Philippines7.2%
🇮🇪 Ireland6.6%
🇨🇦 Canada5.2%
Top 5 of 62 shown
Web traffic by country
440K monthly visits
across markets
🇺🇸 United States17.3%
🇯🇵 Japan8.2%
🇮🇳 India7.9%
🇲🇽 Mexico5.5%
🇫🇷 France5.3%
Top 5 markets shown

Patent intelligence

$365M patent portfolio · 521 active families

Estimated portfolio value
$365M
1.7% of valuation · 3.4× larger than top peer Hubspot ($108M)
521 active patent families
Where Genesys Telecommunication Labs innovates Call centreContact centerData miningData scienceHuman–computer interaction

Where Genesys Telecommunication Labs concentrates vs peers

Each axis is a top-10 topic across Genesys Telecommunication Labs and its closest peers. #1 = 100, #10 = 10, absent = 0.

Compare against

Source: Dealroom Patent Intelligence · Patsnap. Request a demo for the full per-sub-category breakdown, individual records, and quality-score history.

Capital deployed

Genesys Telecommunication Labs's 12 investments and acquisitions.

Every disclosed deal where Genesys Telecommunication Labs appeared as a backer or acquirer, 2013–2025. Toggle between venture rounds, M&A, or both. The map below is grouped by the target company's sector — the colored pill on each chip is the round type.

Portfolio analysis

12 deals across Genesys Telecommunication Labs's capital deployment.

Where the deals concentrate by sector, stage, and decade.

By sectorCount
    By stageCount
      By periodCount

        01 · Deployment strategy vs peers

        Where Genesys Telecommunication Labs deploys vs peers

        Each axis is a Dealroom topic tag — picked from the cluster's most-tagged themes. Values are normalized per axis: the peer with the highest tag-coverage on that axis sits at the edge, others scale relative to them. Toggle between M&A, venture, or both.

        Compare against

        02 · Portfolio market map

        Genesys Telecommunication Labs's portfolio, mapped.

        Each chip is one company. Pill colour shows round type — green for Seed, blue for Series A, purple for B/C+, pink for late-stage, amber for M&A. Bigger sectors keep their full list behind “+ N more”.

        Stage
        Period
        12 of 12 deals

        Market sentiment

        What the market is saying about Genesys Telecommunication Labs

        An AI-synthesized read of the highest-engagement posts about Genesys Telecommunication Labs on X over the past 7 days. We rank by likes & retweets, ignore corporate channels, and surface the themes that broke out from real people.

        Reading the room on X — pulling top posts and synthesizing themes…

        Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour

        See Genesys Telecommunication Labs on the full Dealroom platform

        Live deal flow, founder pedigree, hiring signals, revenue trajectory, and the full cap table.