COMPANY PROFILE

CallMiner

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Conversational analytics solutions for improving agent performance and quality management across all contact channels

Waltham, United StatesFounded 2002AI

Valuation $250–500M Last recorded · 2022

Headcount 100–500 Current team size

Total funding $100–500M Disclosed equity funding

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About CallMiner

CallMiner is a global leader in the field of conversation intelligence, a technology that uses artificial intelligence (AI) and machine learning to analyze customer interactions across various channels. This technology is designed to help businesses improve their performance by gaining a deeper understanding of their customers' sentiments and identifying patterns in their conversations.

The company operates in a market that spans across various sectors including retail, financial services, healthcare, insurance, travel, and hospitality. Its clients are typically large organizations that are seeking to leverage customer interaction data to drive business improvement, growth, and transformational change.

CallMiner's business model revolves around providing a comprehensive platform that allows these organizations to analyze customer interactions at scale. This means that they can process and analyze a large volume of customer conversations, which would be impossible to do manually. The insights derived from this analysis can then be used to identify areas of opportunity and drive business improvement.

The company makes money by charging its clients for access to its platform and the insights it provides. The pricing is likely based on the volume of data being analyzed and the level of insights required.

In summary, CallMiner is a conversation intelligence company that uses AI and machine learning to analyze customer interactions, providing valuable insights that help businesses improve their performance.

MoreLess Source: Dealroom company data

At a glance

Status: Operational
Founded: 2002
Headquarters: Waltham, United States
Employees: 337
Open positions: 6
Dealroom signal: 80.7/100
Industry: Enterprise Software
Sector: AI, Analytics, Business Intelligence, Core AI, Hard Tech, AI Applications, DT and LS
Technology: Artificial Intelligence, Deep Tech
Business model: SaaS
Client focus: b2b
Investment activity: 2 companies, latest Jun 2025
Capital deployed: —
Preferred round: ACQUISITION
Links: Website LinkedIn X

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Funding history

10 recorded events

Company financing events and reported valuations.

Deal type	Date	Amount	Valuation	Investors	Source
LATE VCOther financing	Jun 2022	$20M	$375M	Undisclosed	↗
LATE VCOther financing	Dec 2019	$75M	$300M	Goldman Sachs	↗

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Growth signals

CallMiner website traffic

Latest recorded traffic for CallMiner is 34K monthly website visits, down 29.2% over the last three months. CallMiner's team grew 5% over the past year.

Latest monthly visits34K 3-month web change-29.2% 1-year team growth+5%

Monthly website visitsOct 2017–Jul 2026

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Open positions

Openings linked to this company in Dealroom

Accounting ManagerPrague, Czechia, Eastern Europe, Europe · Accounting · Jul 24, 2026 Senior Director, Brand & CommunicationsWaltham, MA · Marketing & Communication · Jul 10, 2026 Accounting MangerPrague, Prague, Czechia · Accounting · Jul 6, 2026 Solutions ConsultantPrague, Prague, Czechia · Business Development · Jul 2, 2026 Account Executive - Omni AgentWaltham, MA · Accounting · Jul 2, 2026 Senior Infrastructure EngineerPrague, Prague, Czechia · Human Resources · Jul 2, 2026 Senior Director, Brand & CommunicationsBoston, MA · Marketing & Communication · Jul 2, 2026

7 distinct openings shownExplore hiring signals →

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