InTouchNow raises £2.3M to bring AI voice agents to the NHS
What's the deal? InTouchNow has raised £2.3 million in seed funding for its AI voice agent technology, which handles inbound patient calls for GP practices. Ada VenturesDealroom has a profile for this one. Try Dealroom → led the round, with Exceptional VenturesDealroom has a profile for this one. Try Dealroom → and Kadmos CapitalDealroom has a profile for this one. Try Dealroom → participating.
What's the endgame? The system fields patient calls 24/7, managing appointment booking, triage data collection, and routine admin tasks. It resolves 50-70% of calls without a human, routing clinical or complex queries to practice staff.
Why now? More than four in 10 patients still struggle to reach their practice by phone, and millions of calls to GP practices go unanswered every month. Founder Daniel Park calls the reception desk "the front door to the entire NHSDealroom has a profile for this one. Try Dealroom →," and says it is "under more strain than any other part of the system."
What's the traction? The technology is already live in over 150 practices nationwide. Independent analysis of 18 practices covering 240,000 patients found that after deployment, the share of answered calls rose from 55.9% to 65.6%, calls answered within two minutes rose from 50.7% to 67.0%, and mean wait time fell 32%, from 181 to 123 seconds. One Surrey practice cleared its queue entirely, returning 411 hours of reception time over four months.
Patients are told at the start of a call that they are speaking to an AI and can ask for a human receptionist at any point, either directly or via a frustration-detection feature that escalates automatically. The approach aims to balance automation with transparency and accessibility.
The company frames this as one of Ada Ventures' largest seed cheques to date, and the first venture capital investment into a primary care AI voice agent operating in the NHS. Ada principal Michael Tefula points to Park's five years running call centres handling such calls as a reason for backing him: "This is exactly the kind of practical, responsible AI we believe can strengthen access to care across the NHS."
The signal: The £2.3 million cheque sits in roughly the 36th percentile among comparable rounds — modest in size, but notable as the first VC bet on an NHS-facing primary care voice agent. It signals investor appetite for narrowly targeted, operationally proven healthtech over broad AI ambition.
Read more: businesscloud.co.uk
Image credit: Generated with Gemini
