UpdateAI Team Joins Gainsight to Transform Customer Success with Conversational Insights

Gainsight, the leading Customer Success (CS) and Product Experience software platform, has acquired UpdateAI , marking its fourth strategic deal in just four months and bringing it into the fold of its new Atlas AI agent platform .

UpdateAI is known for its precision-focused AI models tailored to post-sales workflows , analyzing conversational signals across touchpoints—email, meetings, chat, Slack, support tickets—and delivering real-time insights that help teams address customer risk, sentiment, and usage gap proactively.

As part of the acquisition, Josh Schachter , UpdateAI’s founder and CEO, will become SVP & GM of Atlas , supported by the UpdateAI engineering team (from Argentina, Ukraine, and Brazil) now embedded within Gainsight. The move includes the transition of the Unchurned podcast , founded by Schachter, into Gainsight’s content portfolio, reinforcing community and storytelling around customer-success innovation.

This acquisition accelerates Gainsight’s ambition to build a truly agentic AI platform , where AI agents proactively handle tasks—rather than just augmenting workflows—across customer success functions at scale. UpdateAI’s conversational AI models deeply enhance the Atlas roadmap, allowing it to deliver sharper precision and span more touchpoints for customer lifecycle orchestration

M.A.