MelanIA
AI chatbot for hotels that converts guest conversations into direct bookings, 24/7 across messaging channels.
The founders
CC
The company
MelanIA is an AI chatbot for hotels that answers guest inquiries around the clock on WhatsApp, webchat, Instagram and Facebook, in more than 100 languages. It connects to a hotel's property management system, booking engine or channel manager to quote live rates and availability and guide guests to a direct booking.
The product plugs into a hotel's existing systems, so a property can add it without changing its infrastructure. Pricing starts at about USD 100 a month plus tax and scales with the number of rooms.
MelanIA is based in Frutillar, Chile, and the company says it was inspired by women running rural lodging in the south of the country. It donates 1% of sales to community projects in the region, including reforestation, social tourism and rural development.
Founder Carlos Caco Scheuch has founded two companies before, Consultok.com and Mapa Travel, and studied at Universidad Diego Portales.
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