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Fin

AI · San Francisco, United States · Founded 2011

Formerly Intercom, Fin is the Customer Agent company delivering perfect customer experiences. MoreLess

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way.

Our AI-first platform is built on a single AI system, with two major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for:

Fin AI Agent: The human-quality AI agent that works with any Helpdesk

Intercom Customer Service Platform: The AI-first platform trusted by thousands of support leaders.

Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom believes there's a new way to do customer service.

Valuation $2.5–5B
Revenue $100–500M
Headcount 1–2k
Total funding $100–500M
Unlock exact values This page shows ranges. Dealroom has the exact numbers for Fin and the history behind them.
Team profiled 206 named & role-tagged
Founders Hidden — book a demo/100 quality score
Key operators 5 quality Hidden — book a demo/100
Potential founders Hidden — book a demo likely future founders
Startup mafia Hidden — book a demo alumni-founded startups
Talent movements Hidden — book a demo in · Hidden — book a demo out past 12 months

Source: Dealroom Talent Intelligence.

Investors

28 investors on Fin's cap table

Sourced from Dealroom's funding history. Investor profile links are shown where available.

Seed 13 investors entered at this stage
500 Global
David Hauser
David Coallier
Jonathan Siegel
Jonathan Strauss
Roham Gharegozlou
Paddy Holahan
Dan Martell
Eamon Leonard
Conor Stanley
Digital Garage
Biz Stone
Freestyle Capital
Series A 3 investors entered at this stage
Series B+ 12 investors entered at this stage
ICONIQ Capital
137 Ventures
ICONIQ Growth
Mark Zuckerberg
Index Ventures
Jack Dorsey
John Collison
Patrick Collison
Stewart Butterfield
Kleiner Perkins
GV
Hercules Capital

Global footprint

Where Fin has talent and traffic

Workforce by country
19 countries with
team presence
🇦🇺 Australia3.2%
🇫🇷 France1.2%
🇧🇷 Brazil0.6%
🇪🇨 Ecuador0.4%
🇳🇬 Nigeria0.3%
Top 5 of 19 shown

Market sentiment

What the market is saying about Fin

An AI-synthesized read of the highest-engagement posts about Fin on X over the past 7 days. We rank by likes & retweets, ignore corporate channels, and surface the themes that broke out from real people.

Reading the room on X — pulling top posts and synthesizing themes…

Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour

See Fin on the full Dealroom platform

Live deal flow, founder pedigree, hiring signals, revenue trajectory, and the full cap table.