F
Fin | Intercom
Formerly Intercom, Fin is the Customer Agent company delivering perfect customer experiences.
About Fin | Intercom
Fin, formerly Intercom, Inc., builds AI software for customer experience. Founded in Dublin in 2011 by Eoghan McCabe, Des Traynor, Ciarán Lee and David Barrett, the company first became known for Intercom, a business messaging and customer support platform. In March 2023 it launched Fin, an AI agent built on large language models, which became its main product. In May 2026 the company renamed itself Fin. Intercom was kept as the name of its helpdesk platform, which had just been rebuilt as Intercom 2.
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The company now has two product identities. Fin is a single customer-facing AI agent that works across the customer journey. Fin for Service resolves support queries. Fin for Sales qualifies and converts inbound leads. Fin for Ecommerce handles shopping and retention. The agent works over voice, chat, email, social channels and Slack. It can carry out multi-step tasks such as updating accounts, processing refunds and troubleshooting technical issues, using Procedures and integrations through its API, data connectors and MCP. Fin runs on proprietary Apex models trained for customer service, and Fin Operator is a companion agent that monitors and tunes Fin for support operations teams. Fin integrates natively with the Intercom helpdesk but also works with Salesforce, HubSpot, Freshdesk and others. Intercom itself provides an omnichannel inbox, ticketing, proactive messaging and AI-assisted tools for human agents.
The company serves more than 12,000 Fin customers across software, ecommerce, gaming and financial services. It pioneered outcome-based pricing, charging per resolution. Salesforce completed its acquisition of Fin in September 2026 for about $3.6 billion. Fin continues operating within Salesforce's AI organization and competes in the fast-growing market for AI customer service agents.
At a glance
- Status
- Acquired
- Founded
- 2011
- Headquarters
- San Francisco, United States
- Employees
- 1,227
- Open positions
- 28
- Dealroom signal
- 65.3/100
- Sub-industry
- CRM & Sales
- Sector
- AI, CRM, Customer Service, Publisher Tools, Conversational AI, Core AI, Chatbot, Customer Engagement Analytics
- Technology
- Artificial Intelligence, Big Data, Machine Learning, Natural Language Processing
- Business model
- SaaS
- Client focus
- b2b
Knowledge graph
More headlines
Funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| ACQUISITION✓Exit | Jun 2026 | $3.6B | $3.6B | Salesforce | ↗ |
| DEBT✓Debt | Mar 2026 | $250M | — | Hercules Capital | ↗ |
Financials
Revenue, earnings and other financial measures where available. Years marked “E” are estimates.
Growth signals
Latest recorded traffic for Fin | Intercom is 650K monthly website visits, up 282.4% over the last three months. Fin | Intercom's team declined 34.6% over the past year.
Open positions
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Investments and acquisitions
Recent portfolio relationships for companies that also act as investors or acquirers.
Investors
From Dealroom's funding and investor records, grouped by the round each investor first entered.
Seed13 investors entered at this stage
Conor Stanley
Digital Garage
Jonathan Siegel
Jonathan Strauss
Roham Gharegozlou
Paddy Holahan
Biz Stone
David Coallier
Eamon Leonard
500 Global
David Hauser
Dan Martell
Freestyle Capital
Series A3 investors entered at this stage
Social Capital
David Sacks
Bessemer Venture Partners
Series B and later12 investors entered at this stage
ICONIQ Capital
137 Ventures
ICONIQ Growth
Mark Zuckerberg
Patrick Collison
Stewart Butterfield
Index Ventures
Jack Dorsey
John Collison
Kleiner Perkins
GV
Hercules Capital
Other known investors20 additional known investors
Salesforce
Amplo
Bond
Byron Deeter
Cercano Management
Craft Ventures
Davidhauser
DG Ventures- EKEthan Kurzweil
Inertia Ventures
Jason Lemkin
Matthew Jacobson
Nomad Capital
Rafael Costa
SAAStr Fund
Sanabil Accelerator by 500 Global
Sprints- SCSprints Capital
Tribal.vc
Will Griffith
Source: Dealroom Talent Intelligence.
Global footprint
team presence
Market sentiment
An AI-synthesised read of the highest-engagement posts about Fin | Intercom on X, ranked by likes and reposts, corporate channels excluded.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
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