Xiaoneng

About Xiaoneng

Beijing Nengtong Tianxia Network Technology Co., Ltd., operating as Xiaoneng, is a service provider of integrated, all-scenario intelligent customer service solutions. Established in 2007 by founder and CEO Steven Gou (Gou Bintao), the company is headquartered in Beijing, China. Gou's prior experience includes serving as the MSN Sales Director for Microsoft China.

Xiaoneng's core business revolves around providing enterprise clients with a suite of products including online customer service, AI-powered customer service, intelligent call centers, and smart work order systems. The company leverages big data and AI to cover the entire customer journey—before, during, and after sales. Its technology is designed to identify customers, track their behavior, and provide real-time guidance and online customer relationship management through its LiveCRM system. The product architecture is based on a "PaaS+SaaS" model, allowing for flexibility and customization to meet the specific needs of large clients. Revenue is generated primarily through the sale of its online and AI customer service software, with different pricing models for its private cloud (project-based fee), exclusive cloud (SaaS), and public cloud (SaaS) offerings.

Initially focused on the e-commerce sector, Xiaoneng has expanded its client base to include major brands in retail, home appliances, automotive, online education, healthcare, and tourism. The company has served over 3,000 clients, including prominent names like Haier, Gree, Oppein, and Uniqlo. The company has secured significant funding over the years, including a Series A round led by SAIF Partners in 2014, a Series B round in 2016, and a Series C round of 125 million RMB in 2020 led by V-Capital (Yicun Capital).