Two Boxes

Two Boxes, founded in 2022 by Kyle Bertin and Evan Stalter, provides a technology platform focused on optimizing the returns process for e-commerce brands and third-party logistics (3PL) providers. Prior to establishing the company, both founders gained experience in the logistics sector at Outrider, a company specializing in autonomous yard trucks. Their venture is a direct response to the historically complex, manual, and inefficient nature of handling merchandise returns.

The company's core business revolves around a software-as-a-service (SaaS) model, providing a hardware and software solution to its clients. It serves over 20 3PLs in North America, including major players like Capacity, Flowspace, and GoBolt, and has processed returns for more than 120 merchants such as Caraway, Tecovas, and Thursday Boot Company. The business generates revenue by enabling these clients to streamline returns, which reportedly leads to an 80% reduction in employee training time and a 50% increase in efficiency. Two Boxes has secured a total of $9.8 million in funding across two rounds, with the latest Series A round in September 2024 raising $5.3 million.

The platform functions as a system of record for return operations within warehouses, tackling challenges from inspection and prioritization to processing and tracking. It integrates with e-commerce platforms like Shopify and returns management systems such as Loop and Happy Returns. This integration allows warehouses to receive detailed Return Merchandise Authorizations (RMAs) and data on an item's condition before it arrives, speeding up the process of getting products back in stock. The system digitizes standard operating procedures (SOPs), providing warehouse staff with guided instructions to ensure consistent and accurate processing. Key features include tools to combat return fraud, facilitate recommerce, and provide real-time analytics, ultimately aiming to transform returns from a liability into a strategic asset.

Keywords: reverse logistics, returns management, 3PL software, e-commerce returns, supply chain technology, warehouse operations, returns optimization, logistics data, inventory reconciliation, return fraud prevention, recommerce, post-purchase experience, SaaS, logistics automation, RMA management, returns processing, D2C returns, supply chain efficiency, warehouse management, returns data analytics