Wiretap

About Wiretap

Aware, formerly known as Wiretap, was established in 2017 by co-founders Jeff Schumann and Matt Huber. Schumann, serving as the CEO, brings to the venture his prior experience from a 15-year tenure at Nationwide, where he focused on enhancing enterprise collaboration. This background directly informed the creation of Aware, which addresses the challenges of managing and extracting value from the vast amounts of unstructured data generated within corporate communication platforms.

The company operates in the enterprise collaboration governance and data intelligence market, providing a platform designed to analyze, govern, and secure employee communications across various channels like Slack, Microsoft Teams, and Workplace from Meta. Aware's technology utilizes artificial intelligence and natural language processing to offer real-time insights into employee sentiment and conversation trends, helping organizations identify potential risks, enforce compliance policies, and improve the overall employee experience. This capability is crucial for clients in highly regulated industries such as financial services and healthcare, as well as any large enterprise looking to understand its internal digital conversations.

The business model is primarily subscription-based (SaaS), where clients pay for access to the platform's features. These features include data protection, which flags and removes sensitive information like PII and passwords, and monitors for toxic behavior, bullying, and harassment. The platform also provides tools for eDiscovery and data retention, ensuring that companies can meet legal and regulatory requirements. By offering a comprehensive solution for managing the complexities of modern digital collaboration, Aware enables businesses to mitigate risks while simultaneously unlocking actionable insights from their internal communication data.