Ubiquity Software

In 2012, four founders—Matthew Nyren, Sagar Rajgopal, Corey Besaw, and Franz Schwarzinger—launched Ubiquity with a specific vision. They saw a gap in the business process outsourcing (BPO) market, especially for emerging fintech and healthcare companies that required more than just a standard call center. The business was built to provide customer service, risk management, and back-office operations for these highly complex and regulated industries. The company focused on what it termed "relationship-based outsourcing," embedding itself as a partner to high-growth brands. This approach involved blending human expertise with technology, including AI-driven solutions, to manage intricate customer needs effectively. This strategy proved successful, attracting major clients in the fintech space like Chime, Marqeta, and Green Dot. A significant turning point arrived in October 2021 when Ubiquity announced a major strategic investment from BV Investment Partners. This private equity funding valued the company at over $325 million and was designed to accelerate its growth and solidify its market position. To further enhance its capabilities, Ubiquity acquired Zero Variance in April 2024, integrating its advanced analytics and quality assurance platform to deepen its service offerings and expand its global presence.