T
Teak
Embeddable refund and insurance solutions for experiences
About Teak
Teak, formerly known as Protecht, is a technology company based in Phoenix, Arizona, that specializes in providing consumer flexibility solutions for the experience economy. Founded in 2016 by Bryan Derbyshire, the company partners with businesses in sectors such as live events, sports, endurance racing, and travel to help them increase revenue, simplify operations, and enhance the customer experience.
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The company's core offerings are its "Smart Refunds" and "Friendly Insurance" products. These are delivered through a lightweight API that businesses can embed directly into their checkout processes. This integration allows businesses to offer their customers refundability on purchases, which can increase ancillary revenue by up to 20% per transaction. Teak's platform manages the entire refund process, including customer support, payouts, risk management, compliance, and revenue optimization, which allows their clients to focus on their primary operations. The services are backed by A.M. Best "Superior" and "Excellent" rated insurance carriers.
In October 2025, the company rebranded from Protecht to Teak, a name chosen to reflect its values of being dependable, hardworking, and versatile. By that time, the company had processed over $1 billion in experiences through its platform. Teak's licensed subsidiary, FanShield, LLC, continues to handle the U.S. insurance business under the new brand alignment.
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Growth signals
Latest recorded traffic for Teak is 33K monthly website visits, up 22.2% over the last three months.
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Investors
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Other known investors1 additional known investor
American Family Ventures
Source: Dealroom Talent Intelligence.
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An AI-synthesised read of the highest-engagement posts about Teak on X, ranked by likes and reposts, corporate channels excluded.
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