ResultsCX

About ResultsCX

In the business of customer relationships, staying ahead means evolving before your customers even know they need you to. That’s the story of ResultsCX, a company that has spent over three decades transforming how brands interact with the people they serve. Today, it operates as a global Customer Experience Management (CXM) leader, blending human expertise with technology to manage customer support, sales, and technical assistance for major companies. The journey began in 1990 when Ram Ramachandran founded the company, initially named Results Technologies. It started with a focus on BPO data analytics and soon expanded into outsourced customer service, tackling the fragmented and often inefficient support landscape of the time. The initial business model centered on handling inbound calls and providing basic technical help, funded primarily through bootstrapping. The company's evolution has been marked by strategic growth and acquisitions. In the 2000s, it expanded its footprint with its first near-shore site in Mexico and offshore operations in the Philippines. A key acquisition in 2015 was USA 800, which significantly grew its frontline team. The ownership of ResultsCX has also shifted over time, reflecting its growth and changing market dynamics. In October 2021, private equity firm ChrysCapital acquired the company from One Equity Partners. This move was intended to help ResultsCX expand its global presence and ramp up investment in emerging technologies. Following the acquisition, the company has continued to expand its capabilities, acquiring Bulgaria-based 60K and Ireland-based Zevas Communications in the following years. Today, ResultsCX stands as a private, private-equity-backed firm with over 23,000 employees across the globe. The company continues to invest heavily in AI and digital solutions, signaling a future where customer experience is driven by a seamless combination of human intelligence and automation. In March 2026, Gautam Thakkar was appointed as the new CEO to lead the company into its next phase of growth, focusing on integrating AI to deliver measurable business impact.