OWND

About OWND

Parahelp is a San Francisco-based company developing an AI support agent designed for software companies. Founded in 2024 by Anker Bach Ryhl and Mads Lunau Liechti, the company was part of Y Combinator's Summer 2024 batch. The founders have a history of collaboration, having built several consumer apps together during high school before venturing into the startup world. Prior to Parahelp, they founded OWND, a Copenhagen-based NFT marketplace for fashion, which raised $750K in 2023 but was later marked as deadpooled.

The company's core offering is an AI agent that resolves customer support tickets from end-to-end. It targets customer experience (CX) teams at software companies, aiming to automate complex inquiries that traditional chatbots often fail to handle. The business model appears to be a B2B service, providing its AI agent to companies like Perplexity, Framer, and Replit. Revenue is generated by enabling these companies to manage support requests with greater efficiency and less manual intervention.

Parahelp's AI agent integrates directly into a company's existing infrastructure and tools, such as Zendesk, Intercom, Stripe, Retool, and Slack, without requiring extensive engineering effort from the client. The agent learns from a company's best support agents, knowledge bases, and standard operating procedures (SOPs) to handle tasks like processing refunds, looking up subscription details, and creating bug reports. This allows it to adapt to company-specific processes and product changes. A key feature is its ability to not just provide information, but also to execute actions across various integrated platforms, effectively acting as an autonomous member of the support team. For example, with client Captions, Parahelp was reportedly resolving 46% of all support tickets within a week of implementation.