O
Observe.AI
AI · Redwood City, United States · Founded 2017
Voice AI Platform for call centers MoreLess
Observe.AI is a technology startup that operates in the artificial intelligence (AI) and customer service sector. The company provides a platform that uses AI to analyze customer interactions across various channels, providing businesses with insights into customer behavior, trends, and potential risks. This allows companies to make data-driven decisions, rather than relying on guesswork.
The platform is designed to serve businesses of all sizes, across various industries, that have a need to monitor and analyze customer interactions. This includes businesses in sectors such as retail, finance, and telecommunications, among others.
Observe.AI's business model revolves around providing its AI-powered platform as a service to its clients. The company charges its clients a fee to use the platform, which can be scaled up or down depending on the client's needs. This provides Observe.AI with a steady stream of revenue, while also allowing it to invest in further development and improvement of its platform.
The platform also offers real-time guidance, targeted coaching, and automated workflows, which can help businesses improve their performance, increase sales, and grow their revenue. Additionally, it can help businesses reduce risk and ensure compliance, as well as improve customer satisfaction and loyalty.
In summary, Observe.AI is a technology startup that uses AI to help businesses better understand and serve their customers. The company operates in a growing market, and its scalable business model allows it to cater to a wide range of clients.
Keywords: Artificial Intelligence, Customer Service, Data Analysis, Business Insights, Scalable Platform, Real-Time Guidance, Targeted Coaching, Automated Workflows, Risk Reduction, Compliance.
Company overview
Observe.AI company information
The essential company record, classifications and operating signals in one place.
- Status
- Operational
- Founded
- 2017
- Headquarters
- Redwood City, United States
- Employees
- 348
- Open positions
- 19
- Dealroom signal
- 63.6
- Investment activity
- 2 companies · latest Mar 2025
- Capital deployed
- —
- Preferred round
- ACQUISITION
Valuation & funding
Observe.AI funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| SERIES COther financing | Apr 2022 | $125M | $500M | SoftBank · Zoom · SoftBank Vision Fund | ↗ |
| SERIES BOther financing | Sep 2020 | $54M | $216M | NGP Capital · N47 · Menlo Ventures | — |
| SERIES AOther financing | Dec 2019 | $26M | $105M | Emergent Ventures · Nexus Venture Partners · Steadview Capital · Scale Venture Partners | — |
| SERIES AOther financing | Aug 2018 | $8M | $32M | Y Combinator · Nexus Venture Partners · Emergent Ventures · Hack VC | ↗ |
| SERIES AOther financing | May 2018 | $8.1M | $32M | Gokul Rajaram · Hack VC · Maschmeyer Group Ventures · Nexus Venture Partners | — |
| SEEDOther financing | Mar 2018 | Y Combinator | — | ||
| SEEDOther financing | Mar 2018 | Y Combinator · Emergent Ventures | — | ||
| SEEDOther financing | Aug 2017 | Emergent Ventures | — |
Growth signals
Observe.AI website traffic
Latest recorded traffic for Observe.AI is 83K monthly website visits, up 12.2% over the last three months. Observe.AI's team declined 18.1% over the past year.
Hiring
Open positions at Observe.AI
Current openings linked to this company in Dealroom.
Comparisons
Observe.AI compared with similar companies
Dealroom’s weighted taxonomy model identifies the closest operating peers. Company identity and context stay open; selected comparison metrics preview what is available in the platform.
| Company | Headquarters | Status | Employees | Total funding | Valuation |
|---|---|---|---|---|---|
 DeepgramReal-time APIs for speech-to-text, text-to-speech, and voice agents |
San Francisco, United States | Operational | 364 | $233M | $1.3B |
 RasaConversational AI platform for enterprise virtual assistants. |
San Francisco, United States | Operational | |||
 NiCE CognigyEnterprise Conversational AI Technology for customer and employee support process automation |
Düsseldorf, Germany | Acquired | |||
 PolyAIEnterprise conversational AI for customer service calls |
London, United Kingdom | Operational | |||
 ultimate.aiThe leading virtual agent platform helping businesses scale their customer support with artificial intelligence platform |
Berlin, Germany | Acquired | |||
 CrestaGenerative AI platform for enterprise contact center performance |
Palo Alto, United States | Operational | |||
 Iris.aiAn AI based platform for R&D departments to make research documentation actionable |
Bærum, Norway | Operational | |||
 GradiumFoundational audio language models for voice interactions |
Paris, France | Operational |
Capital deployed
Observe.AI investments and acquisitions
Recent portfolio relationships for companies that also act as investors or acquirers.
Dubdub.aiBengaluru, IndiaAI-powered video and audio content dubbing platform
$4Mvaluation
ScopeAISan Francisco, United StatesScopeAI automatically extracts actionable insights from customer conversations using AI
$2Mvaluation
Talent graph
Observe.AI's talent
Source: Dealroom Talent Intelligence.
Global footprint
Where Observe.AI has talent and traffic
team presence
In the news
Latest news about Observe.AI
Recent press, funding announcements, and product moves mentioning Observe.AI — open to read from the original sources.
Market sentiment
What the market is saying about Observe.AI
An AI-synthesized read of the highest-engagement posts about Observe.AI on X over the past 7 days. We rank by likes & retweets, ignore corporate channels, and surface the themes that broke out from real people.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
See Observe.AI’s full profile on Dealroom
Request a free trial to see the complete deal history, financials, people graph and growth signals.
Takes under a minute. Already use Dealroom? Log in.