COMPANY PROFILE

Observe.AI

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Voice AI Platform for call centers

Redwood City, United StatesFounded 2017AI

Valuation $500M–1B Last recorded · 2022

Headcount 100–500 Current team size

Total funding $100–500M Disclosed equity funding

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About Observe.AI

Observe.AI is a technology startup that operates in the artificial intelligence (AI) and customer service sector. The company provides a platform that uses AI to analyze customer interactions across various channels, providing businesses with insights into customer behavior, trends, and potential risks. This allows companies to make data-driven decisions, rather than relying on guesswork.

The platform is designed to serve businesses of all sizes, across various industries, that have a need to monitor and analyze customer interactions. This includes businesses in sectors such as retail, finance, and telecommunications, among others.

Observe.AI's business model revolves around providing its AI-powered platform as a service to its clients. The company charges its clients a fee to use the platform, which can be scaled up or down depending on the client's needs. This provides Observe.AI with a steady stream of revenue, while also allowing it to invest in further development and improvement of its platform.

The platform also offers real-time guidance, targeted coaching, and automated workflows, which can help businesses improve their performance, increase sales, and grow their revenue. Additionally, it can help businesses reduce risk and ensure compliance, as well as improve customer satisfaction and loyalty.

In summary, Observe.AI is a technology startup that uses AI to help businesses better understand and serve their customers. The company operates in a growing market, and its scalable business model allows it to cater to a wide range of clients.

MoreLess Source: Dealroom company data

At a glance

Status: Operational
Founded: 2017
Headquarters: Redwood City, United States
Employees: 348
Open positions: 19
Dealroom signal: 63.6/100
Industry: Jobs Recruitment, Enterprise Software
Sector: AI, Analytics, Speech Recognition, Core AI, Call Center, Generative AI, genAI Applications, AI Agents, YC W18
Technology: Artificial Intelligence, Machine Learning
Business model: SaaS
Client focus: b2b
Investment activity: 2 companies, latest Mar 2025
Capital deployed: —
Preferred round: ACQUISITION
Links: Website LinkedIn X

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Funding history

8 recorded events

Company financing events and reported valuations.

Deal type	Date	Amount	Valuation	Investors	Source
SERIES COther financing	Apr 2022	$125M	$500M	SoftBank · Zoom · SoftBank Vision Fund	↗
SERIES BOther financing	Sep 2020	$54M	$216M	NGP Capital · N47 · Menlo Ventures	—

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Growth signals

Observe.AI website traffic

Latest recorded traffic for Observe.AI is 83K monthly website visits, up 12.2% over the last three months. Observe.AI's team declined 18.1% over the past year.

Latest monthly visits83K 3-month web change+12.2% 1-year team growth-18.1%

Monthly website visitsOct 2017–Jul 2026

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Open positions

Openings linked to this company in Dealroom

Manager Forward Deployed TeamBengaluru, Karnataka, India · Logistics · Aug 28, 2026 Product & Customer Marketing Manager New Redwood City, CA (Hybrid)Redwood City, California, United States, Northern America, Americas · CSM & Support · Aug 19, 2026 Sales Development Representative (US)Bengaluru, Karnataka, India · Sales · Aug 15, 2026 AI Agent Experience Designer NewToronto, Canada, Northern America, Americas · Design · Aug 14, 2026 People Business PartnerRedwood City, CA · Business Development · Aug 8, 2026 AI Agent Engineer, Client Facing New (Redwood City, CA (Hybrid))Redwood City, California, United States, Northern America, Americas · Other · Aug 4, 2026 Manager, AI Deployment275, Shoreline Drive, Redwood City, San Mateo County, California, 94065, United States · Data Science & Engineering · Jul 31, 2026 Strategic Account DirectorNew York, NY · Sales · Jul 6, 2026

8 distinct openings shownExplore hiring signals →

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