Oblicore

About Oblicore

Oblicore emerged in 2000, founded by Erez Hendelman, Hezi Sheffer, and Oren Gampel, to address the market for Service Level Management (SLM). The company established its headquarters in the Boston area with a research and development center in Tel Aviv, Israel. Oblicore secured a total of $21 million in funding over two rounds, with a notable Series C round in 2004 raising $9 million.

The firm specialized in providing SLM software designed around the ITIL v3 framework, catering to large enterprises and IT service providers. Its core business involved developing and selling a software platform that enabled clients to define, monitor, and manage service level agreements (SLAs) and outsourcing contracts. This allowed organizations to translate technical performance data into business-centric terms, providing transparency into the quality and value of their IT service portfolio. The flagship product, Oblicore Guarantee™, offered capabilities for service catalog management, service level management, and financial management for service providers. Revenue was generated through the sale of this software, which was designed to integrate with a wide range of business systems and monitoring tools from major tech providers.

Oblicore served a high-profile client base that included major corporations like AT&T, ABN Amro, Cable & Wireless, ING, Lufthansa Systems, and Siemens Medical Solutions. The company's success was highlighted by its ranking as 13th in Inc. 500's top software companies in 2007. In January 2010, CA, Inc. (now CA Technologies) acquired Oblicore for a reported sum of $25 million. The acquisition was a strategic move for CA to bolster its capabilities in managing IT services, particularly in the growing cloud computing environment where managing vendor SLAs was becoming critical.