Nuanwa Technology

About Nuanwa Technology

Established in October 2018, Nuanwa Technology originated as an incubation project within ZhongAn Online, China's first online-only insurance provider. The company is spearheaded by CEO Lu Min, a veteran with over two decades of experience in the insurance technology sector, including roles at eBaoTech and Alibaba, which provided him with a deep understanding of the market's operational and strategic needs. Nuanwa Technology was founded to address critical gaps in the health insurance market, specifically the need for more sophisticated digital and online capabilities, a demand amplified by the global pandemic.

Nuanwa Technology operates as an AI-driven technology firm focused on the health insurance industry. Its business-to-business model serves insurance companies and internet platforms by providing comprehensive, end-to-end solutions that integrate the medical and health insurance ecosystems. The company generates revenue by offering these technology solutions, which help clients design, sell, and manage health insurance products more effectively. By leveraging big data and artificial intelligence, the firm addresses challenges such as weak risk controls, inefficient claims processing, and product homogenization.

The company's service portfolio is built around a full-stack technology platform that supports the entire insurance lifecycle. This includes AI-powered tools for underwriting, claims processing, and risk management. A key offering is its intelligent risk control platform, which uses advanced data models to analyze medical data, helping insurers with product customization and risk assessment. Recently, Nuanwa launched next-generation AI products like "Tianjian," an intelligent risk control system, and "Online Sales Agent," an AI agent for online marketing and customer service. These solutions automate processes, with the claims platform reportedly achieving an 80% automation rate, significantly improving efficiency and reducing losses for its partners. To date, the company has served over 70 insurance companies, assisting them in generating over 8 billion yuan in premiums and identifying over a million high-risk users.