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Medallia Agent Connect
Other B2B Software · New York City, United States · Founded 2009
Agent performance platform for contact center teams MoreLess
Medallia Agent Connect, formerly known as Stella Connect, is a performance management platform for customer service teams that connects customer feedback with quality assurance (QA) and coaching. The company was originally founded as StellaService in 2009 by Jordy Leiser and John Ernsberger. Initially, StellaService provided customer service ratings and audits for online retailers by using "mystery shoppers" to evaluate service performance. In 2016, the company launched a new business unit, Stella Connect, to focus on agent performance management by leveraging real-time customer feedback. This shift led to the sale of the original StellaService business to PowerReviews.
In September 2020, Medallia acquired Stella Connect for approximately $100 million in cash. The acquisition integrated Stella Connect's capabilities into the Medallia Experience Cloud, aiming to create a comprehensive solution for work-from-anywhere contact centers. The platform is designed for both in-house and outsourced customer service teams. Its business model is based on a software-as-a-service (SaaS) subscription, with pricing based on an "Experience Data Record" metric sold in annual tiers.
The platform enables managers to gain visibility into agent performance, automate workflows, and implement reward programs based on customer feedback. Key features include real-time customer feedback collection after each service interaction, quality assurance management, and personalized agent coaching. The system calculates metrics like Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Customer Effort Score (CES). It also includes gamification elements like leaderboards to motivate agents. Medallia Agent Connect supports omnichannel evaluation across voice, email, chat, and social media and integrates with third-party platforms such as Salesforce, Zendesk, Slack, and Talkdesk.
Keywords: agent performance management, customer feedback, quality assurance, contact center coaching, CSAT, agent engagement, service recovery, QA management, customer service analytics, real-time feedback, employee engagement, performance metrics, omnichannel support, experience management, call center software, customer satisfaction, agent coaching, employee rewards, Zendesk integration, Salesforce integration
Company overview
Medallia Agent Connect company information
The essential company record, classifications and operating signals in one place.
- Status
- Acquired
- Founded
- 2009
- Headquarters
- New York City, United States
- Employees
- 29
- Open positions
- None listed
- Dealroom signal
- 60.0
Valuation & funding
Medallia Agent Connect funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| ACQUISITIONOther financing | Sep 2020 | $100M | $100M | Medallia | ↗ |
| SERIES BOther financing | Mar 2019 | $11M | $44M | Battery Ventures · Comcast Ventures · RRE Ventures · Green D Ventures | — |
| SERIES COther financing | Jul 2015 | $15M | $60M | Toba Capital · Gotham Ventures · Novel TMT Ventures · Battery Ventures | — |
| SERIES BOther financing | Feb 2013 | $15M | $60M | Norwest Venture Partners | — |
| SERIES AOther financing | Nov 2011 | $5M | $20M | Gotham Ventures · Battery Ventures · Bullish · RRE Ventures | — |
| SERIES AOther financing | Mar 2011 | Gotham Ventures · RRE Ventures · Bullish · Battery Ventures | — | ||
| SEEDOther financing | Dec 2010 | Andrew Mitchell · Upstage Ventures · Grace Beauty Capital · Bullish | — | ||
| SEEDOther financing | Jan 2010 | Bullish | — |
Financials
Workforce over time
Available workforce history. Financial fields without reported data are omitted.
| Year | Employees |
|---|---|
| 2026 | 29 |
| 2025 | 29 |
| 2024 | 29 |
| 2023 | 29 |
| 2022 | 29 |
| 2021 | 29 |
| 2020 | 63 |
Growth signals
Medallia Agent Connect website traffic
Latest recorded traffic for Medallia Agent Connect is 390 monthly website visits, down 95.6% over the last three months. Medallia Agent Connect's team grew 0% over the past year.
Comparisons
Medallia Agent Connect compared with similar companies
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Talent graph
Medallia Agent Connect's talent
Source: Dealroom Talent Intelligence.
Investors
22 investors on Medallia Agent Connect's cap table
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Global footprint
Where Medallia Agent Connect has talent and traffic
In the news
Latest news about Medallia Agent Connect
Recent press, funding announcements, and product moves mentioning Medallia Agent Connect — open to read from the original sources.
Market sentiment
What the market is saying about Medallia Agent Connect
An AI-synthesized read of the highest-engagement posts about Medallia Agent Connect on X over the past 7 days. We rank by likes & retweets, ignore corporate channels, and surface the themes that broke out from real people.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
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