MATRIXX Software

About MATRIXX Software

Founded in 2009, MATRIXX Software provides a digital commerce and monetization platform for the telecommunications industry. The company was established by Dave Labuda and Jennifer Kyriakakis. Labuda, a seasoned entrepreneur in the telecom software sector, previously co-founded Portal Software in 1994, which developed the first real-time billing solution for internet service providers and was later acquired by Oracle in 2006. His experience at Portal and as CTO of Oracle's Communications Global Business Unit informed the vision for MATRIXX. Kyriakakis brought over two decades of expertise in telecom and software, spanning roles from systems delivery to strategic marketing. The founders identified a critical need for a new monetization engine in response to the 2007 launch of the iPhone, anticipating that legacy batch-processing billing systems would be insufficient for the emerging digital, real-time-oriented mobile ecosystem.

MATRIXX operates in the Business Support Systems (BSS) market, offering a cloud-native, real-time converged charging system (CCS) and monetization solution. Its clients are primarily communication service providers (CSPs), including global operators like Telefónica, Telstra, and DISH, as well as IoT providers such as Tata Communications. The company's business model centers on software licensing and professional services, providing a platform that unifies typically separate functions like product design, customer engagement, service delivery, and monetization. This allows telcos to move away from inflexible, siloed legacy systems towards a more agile, digital architecture. Revenue is generated by enabling these CSPs to better monetize their services, particularly with the rollout of 5G, by supporting new business models and improving time-to-market for new offerings.

The core offering is the MATRIXX Digital Commerce Platform, a suite of products including MATRIXX Dynamic Billing. Built from the ground up with patented, in-memory database technology, the platform provides a unified, high-performance system for rating, charging, and invoicing. Key features include a "click-not-code" configuration capability that allows service providers to design and launch new products and services without extensive custom development. Its architecture is based on TM Forum's Open Digital Architecture principles, featuring a multi-cloud, API-first design with microservices. This enables real-time transaction processing, giving end-customers transparency and control over their spending, while providing operators the agility to create personalized offers and manage complex, multi-party enterprise solutions. The platform aims to streamline operations, reduce costs associated with legacy system maintenance, and accelerate revenue collection by unifying all monetization functions—from online and offline charging to usage and non-usage-based fees—onto a single, scalable solution.