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Kustomer

Other B2B Software · New York City, United States · Founded 2015

Kustomer operates as a customer service platform designed to help businesses enhance their growth by delivering exceptional customer service across multiple channels including phone, email, chat, text, social, and messaging. The platform provides fast, personalized, and efficient experiences for both customers and agents by offering complete customer visibility and seamless omnichannel conversations. Kustomer's intelligent automation and easy, no-code customization allow businesses to adapt quickly to changes, ensuring they can maintain high levels of service. The company primarily serves growing brands looking to build enduring customer relationships that drive better business results. Kustomer's business model revolves around a subscription-based service, generating revenue through its SaaS offerings. The platform's comprehensive features make it a valuable tool for businesses aiming to improve customer satisfaction and operational efficiency. Keywords: customer service, omnichannel, automation, no-code, customization, SaaS, customer visibility, business growth, agent experience, customer relationships.