J
JRNI
Combines a customer engagement platform with applications that put omnichannel conversion at the heart of business
About JRNI
JRNI is a leading customer engagement platform that specializes in appointment scheduling and analytics. The company serves a diverse range of clients, including retail, financial services, and public sector organizations, helping them create seamless and rewarding customer journeys. Operating in the customer relationship management (CRM) and customer experience (CX) markets, JRNI offers a suite of APIs that allow businesses to manage appointments, customer data, and staff schedules efficiently. The business model is primarily subscription-based, generating revenue through recurring fees for access to its platform and premium features. JRNI's comprehensive analytics tools provide actionable insights, enabling clients to optimize their operations and improve customer satisfaction. The platform's robust API infrastructure supports various user roles, including public, member, and admin, ensuring secure and tailored access to different functionalities. JRNI has been recognized as a market leader in queue management software and has received accolades for its innovation in the eCommerce and retail sectors.
Source: Dealroom company dataAt a glance
- Status
- Operational
- Founded
- 2008
- Headquarters
- London, United Kingdom
- Employees
- 80
- Open positions
- 2
- Dealroom signal
- 76.4/100
- Sub-industry
- CRM & Sales
- Sector
- AI, Ticketing, Retail, Developer Tools, Multi-Channel, Omnichannel, Customer Engagement Analytics, Hard Tech, DT and LS, UKis Digital and technologies
- Technology
- Artificial Intelligence, Deep Tech
- Business model
- SaaS
- Client focus
- b2b
- Investment activity
- 1 company, latest Feb 2025
- Capital deployed
- $0
- Preferred round
- LATE VC
Knowledge graph
More headlines
Funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| SERIES C✓Equity / VC | Aug 2019 | $6M | $70M | PeakSpan Capital · Somerston Group · Downing Ventures | — |
| SERIES C✓Equity / VC | Apr 2018 | $13M | $54M | Downing Ventures · PeakSpan Capital | ↗ |
Financials
Revenue, earnings and other financial measures where available. Years marked “E” are estimates.
Growth signals
Latest recorded traffic for JRNI is 240K monthly website visits, up 9.1% over the last three months. JRNI's team declined 4.8% over the past year.
Similar companies
Company identity and context are open; selected comparison metrics preview what is available on the platform.
Investments and acquisitions
Recent portfolio relationships for companies that also act as investors or acquirers.
Investors
From Dealroom's funding and investor records, grouped by the round each investor first entered.
Seed1 investor entered at this stage
Philip Crawford
Series A3 investors entered at this stage
The Deep Group
Deep Ventures
Craigie Capital
Series B and later4 investors entered at this stage
Clydesdale Bank
PeakSpan Capital
Downing Ventures
Somerston Group
Other known investors1 additional known investor
Gi Fernando MBE
Source: Dealroom Talent Intelligence.
Global footprint
team presence
Market sentiment
An AI-synthesised read of the highest-engagement posts about JRNI on X, ranked by likes and reposts, corporate channels excluded.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
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