IVRy

IVRy Inc., founded in March 2019 by CEO Ryoga Okunishi, develops and operates a conversational voice AI SaaS platform named IVRy. Okunishi, who studied computer science at Doshisha University and previously worked at Recruit Co., Ltd., was inspired to start the company after a personal experience where he failed to secure a loan because he missed a confirmation call from the bank. This led him to recognize the need for a service that gives businesses more control over their phone communications.

The company's core product is a cloud-based telephone service that utilizes AI to automate and streamline phone-based customer interactions. The platform is designed to handle a variety of tasks, such as automatically responding to frequently asked questions, routing calls to the appropriate department, sending automated SMS messages, and transcribing, summarizing, and analyzing call content. This allows employees to focus on more critical tasks, addressing issues like labor shortages and improving operational efficiency. IVRy serves a wide range of clients, from small and medium-sized businesses (SMBs) to large enterprises, across over 97 industries including food and beverage, hospitality, healthcare, and real estate. Its business model is a SaaS subscription, with plans starting from a free tier.

A key feature of the platform is its proprietary "Hallucination Zero" technology, which ensures the AI does not provide factually incorrect information. The service also integrates with various business tools like CRM and SFA systems. Recently, IVRy launched "IVRy Data Hub," a platform that integrates and analyzes a company's communication data (including calls, emails, and chats) to provide business insights and support data-driven decision-making. The company aims to turn unstructured communication data into a valuable business asset.

IVRy has seen significant growth, surpassing 50,000 registered accounts and handling over 70 million calls. The company has successfully raised a total of 10.61 billion JPY in funding through multiple rounds, including a 4 billion JPY Series D in November 2025, to enhance its enterprise-level services, strengthen AI product development, and explore M&A opportunities.

Keywords: conversational AI, voice AI, telephone automation, IVR, SaaS, business process automation, customer communication, call center automation, automatic transcription, SMS automation, lead routing, contact center AI, business telephony, communication data platform, labor shortage solution, operational efficiency, voicebot, AI agent, customer service automation, unstructured data analysis