Hoppen

About Hoppen

Hoppen, operating from Cesson-Sévigné, France, functions as a key partner for healthcare institutions undergoing digital transformation. The company was originally founded as Télécom Santé in 2011 by Matthieu Mallédant and Sébastien Duré, rebranding to Hoppen in 2018 to better reflect its expanded focus on the digital hospital.

Hoppen delivers a comprehensive suite of digital tools and services aimed at enhancing the entire patient journey—before, during, and after hospitalization. The company's offerings are structured around creating a "phygital" (physical and digital) environment that benefits patients, staff, and the healthcare facilities themselves. For patients, this involves multimedia entertainment services like television and internet access, as well as digital tools that provide personalized monitoring and simplify the hospital experience. For healthcare staff, Hoppen provides solutions that streamline administrative workflows, optimize daily operations, and manage patient flow, thereby allowing professionals to dedicate more time to care.

The business model is multifaceted, offering services through a public service concession, a unified patient portal, or a self-managed multimedia solution, providing flexibility for different institutional needs. Revenue is generated through these services provided to hospitals and clinics. The company has pursued an aggressive growth strategy, marked by significant funding and acquisitions. In November 2019, Hoppen secured a €32 million funding round which facilitated the acquisition of Télécom Services, a leader in digital TV services for public hospitals. This was followed by the acquisitions of Cineolia in 2020, and both Aklia and Exolis in 2022, further broadening its capabilities in entertainment and patient portal solutions. This strategic expansion has established Hoppen as a significant presence in both private and public healthcare sectors across France and internationally, with a footprint in countries like the UAE, Qatar, Belgium, Luxembourg, and Switzerland.