Herschel Supply

About Herschel Supply

Herschel Supply Co. is a consumer goods company that specializes in the production and sale of high-quality bags, hardshell luggage, and accessories. The company operates in the retail market, specifically targeting consumers who value durability and style in their travel and everyday accessories.

Herschel Supply Co. operates on a direct-to-consumer business model, selling its products through its website and authorized retailers. This model allows the company to maintain control over its brand, pricing, and customer experience. The company generates revenue through the sale of its products, with a focus on long-term customer satisfaction guaranteed by a Limited Lifetime Warranty. This warranty ensures that all Herschel Supply items are free of material and manufacturing defects for the duration of the original purchaser’s lifetime.

The company also offers a flexible return and exchange policy, allowing customers to return or exchange items purchased within a specific period. However, the company charges a $5 return fee for refunds, which is deducted from the refunded total. This fee does not apply to exchanges or store credit refunds.

Herschel Supply Co. is committed to customer satisfaction, offering free return shipping for exchanges and store credit refunds. This customer-centric approach, combined with the company's focus on quality and style, positions Herschel Supply Co. as a strong player in the retail market for bags, luggage, and accessories.