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Helpshift
Helpshift is the world's first mobile help desk, powering customer service for hundreds of mobile applications and increasing customer satisfaction for millions of mobile customers
About Helpshift
Helpshift is an AI-powered customer support platform designed to help businesses manage and resolve support requests efficiently. The platform serves a wide range of clients, including enterprises and mid-sized companies, primarily in the technology and mobile app sectors. Helpshift operates in the customer service and support market, providing tools that streamline issue management, automate workflows, and offer actionable insights through advanced analytics. The business model is subscription-based, where clients pay for access to the platform's features and services. Helpshift makes money by offering different pricing tiers based on the number of support requests, users, and additional features required by the client. The platform integrates seamlessly with popular tools like JIRA, Slack, and SSO, enhancing workflow connectivity. Helpshift's mobile SDKs for Android and iOS ensure a conversational and seamless support experience for end-users. The platform's key features include FAQs, Smart Views, Queues, Teams, Automations, Quick Replies, Custom Issue Fields, and Advanced Search, all aimed at delivering exceptional customer experiences.
Source: Dealroom company dataAt a glance
- Status
- Acquired
- Founded
- 2011
- Headquarters
- San Francisco, United States
- Employees
- 314
- Open positions
- 10
- Dealroom signal
- 85.4/100
- Industry
- Media, Marketing
- Sub-industry
- Content production
- Sector
- Marketing, User Experience, CRM, Customer Service, Core AI, Hard Tech, AI Applications
- Technology
- Artificial Intelligence, Machine Learning, Nanotech
- Client focus
- b2b
Knowledge graph
More headlines
Funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| ACQUISITIONOther financing | Dec 2022 | $75M | $75M | Keywords Studios | ↗ |
| SERIES COther financing | May 2019 | $15M | $60M | Katalyst Ventures | — |
Growth signals
Latest recorded traffic for Helpshift is 6.6M monthly website visits, up 17.9% over the last three months. Helpshift's team grew 85.8% over the past year.
Open positions
Similar companies
Company identity and context are open; selected comparison metrics preview what is available on the platform.
Investments and acquisitions
Recent portfolio relationships for companies that also act as investors or acquirers.
Investors
From Dealroom's funding and investor records, grouped by the round each investor first entered.
Seed2 investors entered at this stage
Series A5 investors entered at this stage
Intel Capital
Visionnaire Ventures
Salesforce
M12
Cisco Investments
Series B and later1 investor entered at this stage
Katalyst Ventures
Other known investors1 additional known investor
Keywords Studios
Source: Dealroom Talent Intelligence.
Global footprint
team presence
Market sentiment
An AI-synthesised read of the highest-engagement posts about Helpshift on X, ranked by likes and reposts, corporate channels excluded.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
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