H
Helpshift
Marketing · San Francisco, United States · Founded 2011
Helpshift is the world's first mobile help desk, powering customer service for hundreds of mobile applications and increasing customer satisfaction for millions of mobile customers MoreLess
Helpshift is an AI-powered customer support platform designed to help businesses manage and resolve support requests efficiently. The platform serves a wide range of clients, including enterprises and mid-sized companies, primarily in the technology and mobile app sectors. Helpshift operates in the customer service and support market, providing tools that streamline issue management, automate workflows, and offer actionable insights through advanced analytics. The business model is subscription-based, where clients pay for access to the platform's features and services. Helpshift makes money by offering different pricing tiers based on the number of support requests, users, and additional features required by the client. The platform integrates seamlessly with popular tools like JIRA, Slack, and SSO, enhancing workflow connectivity. Helpshift's mobile SDKs for Android and iOS ensure a conversational and seamless support experience for end-users. The platform's key features include FAQs, Smart Views, Queues, Teams, Automations, Quick Replies, Custom Issue Fields, and Advanced Search, all aimed at delivering exceptional customer experiences.
Keywords: AI-powered, customer support, issue management, advanced analytics, mobile integration, automation, workflow, SDK, subscription-based, enterprise.
Company overview
Helpshift company information
The essential company record, classifications and operating signals in one place.
- Status
- Acquired
- Founded
- 2011
- Headquarters
- San Francisco, United States
- Employees
- 314
- Open positions
- 10
- Dealroom signal
- 85.4
Valuation & funding
Helpshift funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| ACQUISITIONOther financing | Dec 2022 | $75M | $75M | Keywords Studios | ↗ |
| SERIES COther financing | May 2019 | $15M | $60M | Katalyst Ventures | — |
| SERIES BOther financing | Nov 2016 | $2M | $8M | Cisco Investments | — |
| SERIES BOther financing | Jun 2016 | $23M | $100M | Intel Capital · Nexus Venture Partners · Visionnaire Ventures · True Ventures | — |
| SERIES AOther financing | Jun 2014 | $10M | $40M | Nexus Venture Partners · Visionnaire Ventures · Intel Capital · True Ventures | — |
| SEEDOther financing | Oct 2012 | True Ventures · Nexus Venture Partners | — |
Growth signals
Helpshift website traffic
Latest recorded traffic for Helpshift is 6.6M monthly website visits, up 17.9% over the last three months. Helpshift's team grew 85.8% over the past year.
Hiring
Open positions at Helpshift
Current openings linked to this company in Dealroom.
Comparisons
Helpshift compared with similar companies
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Talent graph
Helpshift's talent
Source: Dealroom Talent Intelligence.
Investors
9 investors on Helpshift's cap table
Sourced from Dealroom's funding and investor records. Investor profile links are shown where available.
Global footprint
Where Helpshift has talent and traffic
team presence
In the news
Latest news about Helpshift
Recent press, funding announcements, and product moves mentioning Helpshift — open to read from the original sources.
Market sentiment
What the market is saying about Helpshift
An AI-synthesized read of the highest-engagement posts about Helpshift on X over the past 7 days. We rank by likes & retweets, ignore corporate channels, and surface the themes that broke out from real people.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
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