G
Gladly
Reinventing customer service with a customer service platform that centers around customers, not cases, across any channel
About Gladly
Gladly.com is a customer service solution provider that leverages artificial intelligence (AI) to enhance customer-agent interactions. The company operates in the customer service software market, serving businesses that require efficient, personalized customer service solutions. Gladly's platform is designed to transform customer service agents into brand heroes, fostering customer loyalty and enhancing brand reputation.
Read full description
The company's business model revolves around providing a comprehensive customer service platform that eliminates the traditional ticket-based system. Instead, all communications are tied to individual customers, allowing for a more personalized and efficient service. This approach enables real-time understanding of the customer, leading to more effective and personalized interactions.
Gladly's platform includes AI-powered tools, such as Hero AI Authoring, Hero AI Summaries, and Hero AI Replies, which are designed to boost agent productivity. The platform also offers self-service options, guided by the company's brand policies and processes, and powered by AI. This allows customers to receive assistance around the clock, further enhancing the customer experience.
The company generates revenue through a subscription-based pricing model. Customers pay for the use of Gladly's platform and its suite of tools, which are proven to save time and money by reducing tech costs and inbound volume, eliminating duplicate tickets, and enabling efficient customer self-service experiences.
In summary, Gladly.com is a customer-centric, AI-powered customer service solution provider that aims to transform the way businesses interact with their customers, fostering loyalty and enhancing brand reputation.
At a glance
- Status
- Operational
- Founded
- 2014
- Headquarters
- San Francisco, United States
- Employees
- 225
- Open positions
- None listed
- Dealroom signal
- 69.6/100
- Industry
- Marketing
- Sub-industry
- CRM & Sales
- Sector
- Marketing, Information Technology, SaaS, Social, Social Media, Messaging, Customer Service, App, Communication, Platform, Computer
- Business model
- SaaS
- Client focus
- b2b
Latest news
Press, funding announcements and product moves mentioning Gladly.
Funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| LATE VCOther financing | Sep 2024 | $40M | $275M | Atlantic Vantage Point | ↗ |
| LATE VCOther financing | Dec 2022 | $55M | $220M | Greylock Partners · Riverwood Capital · NEA · Notable Capital | ↗ |
Financials
Revenue, earnings and other financial measures where available. Years marked “E” are estimates.
Growth signals
Latest recorded traffic for Gladly is 190K monthly website visits, down 5% over the last three months. Gladly's team declined 6.3% over the past year.
Similar companies
Company identity and context are open; selected comparison metrics preview what is available on the platform.
Investors
From Dealroom's funding and investor records, grouped by the round each investor first entered.
Seed2 investors entered at this stage
Series A2 investors entered at this stage
Series B and later5 investors entered at this stage
Notable Capital
Glynn Capital Management
Future Fund
Riverwood Capital
Atlantic Vantage Point
Source: Dealroom Talent Intelligence.
Global footprint
team presence
Market sentiment
An AI-synthesised read of the highest-engagement posts about Gladly on X, ranked by likes and reposts, corporate channels excluded.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
See Gladly’s full profile on Dealroom
Request a free trial to see the complete deal history, financials, people graph and growth signals.
Takes under a minute. Already use Dealroom? Log in.