F
Fin (fka Intercom)
Formerly Intercom, Fin is the Customer Agent company delivering perfect customer experiences.
At a glance
- Founded
- 2011
- Headquarters
- San Francisco, United States
- Sector
- AI
- Power Law
- Unicorn$1–10B valuation tierThoroughbred$100M+ revenue
Knowledge graph
More headlines
Market map
Intercom rebuilt itself around Fin, its AI agent — putting it at the centre of the AI customer-service race against a wave of AI-native challengers and the incumbent suites.
Closest companies
Sierra
Bret Taylor's AI agent platform
Decagon
AI support agents for enterprise
Zendesk
Incumbent support suite + AI
Ada
AI-first support automation
Gorgias
Support built for e-commerce
Investors
From Dealroom's funding and investor records, grouped by the round each investor first entered.
Seed13 investors entered at this stage
- PHPaddy Holahan
- DHDavid Hauser
- JSJonathan Siegel
Freestyle Capital- DMDan Martell
- BSBiz Stone
- CSConor Stanley
500 Global- DCDavid Coallier
Digital Garage- JSJonathan Strauss
- ELEamon Leonard
- RGRoham Gharegozlou
Series A2 investors entered at this stage
Social Capital- DSDavid Sacks
Series B and later12 investors entered at this stage
- JDJack Dorsey
ICONIQ Capital
137 Ventures
Bessemer Venture Partners
Index Ventures- MZMark Zuckerberg
Kleiner Perkins- PCPatrick Collison
- JCJohn Collison
- SBStewart Butterfield
GV
ICONIQ Growth
Ownership
Estimated cap table from Dealroom's shareholder data — share of equity by holder. Stakes as last recorded by Dealroom (June 2026). Percentages are indicative.
“Other / undisclosed” is the 22% not attributed to a named shareholder. See the full cap table on Dealroom →
Investor returns
Estimated gross proceeds at the Reported $3.6B Salesforce exit, grouped by financing cohort. Money in is each cohort’s primary capital; money out applies its implied ownership to the $3.6B price; MOIC is money out ÷ money in.
Method: New ownership ≈ primary capital / post-money; later rounds dilute prior cohorts; money out = ownership × $3.6B. Seed absorbs residual early/common holders. Source: Funding rounds, valuation estimates and shareholder structure; Dealroom analysis. Roughly right, not a legal cap table or realised fund DPI. See the full cap table on Dealroom →
- EM
- DT
- CL
Roles shown are indicative of the profiled team; the named individuals, seniority and tenure live on the platform.
Source: Dealroom Talent Intelligence.
Alumni founders
Former Fin (fka Intercom) employees who went on to found companies, sorted by Dealroom signal score.
SOSolidroadEst. 2023
Mark HughesIreland
TRTrueNorthEst. 2019
Jin StedgeUnited States
Noah DummettGlobal footprint
team presence
across markets
Inventions
Fin AI Agent
An AI support agent that resolves customer questions end-to-end across chat, email and phone — the product the whole company rebranded around.
Outcome-based pricing
Fin charges $0.99 per successful resolution, not per seat — realigning the vendor's incentive with the customer's outcome.
Intercom Messenger + Inbox
The omnichannel support workspace and in-product messenger Fin plugs into — the install base that made AI distribution instant.
Fin AI Engine
A multi-model engine that routes across LLMs, grounds answers in each customer's own content, and is tuned for resolution quality over chat volume.
Patents
10 active patent families included in this estimate.
A patent family groups patent filings for the same invention. Source: Dealroom · PatSnap.
Intercom holds a modest granted-patent portfolio; its larger moat is the install base and the Fin resolution engine. Dealroom tracks the full IP value and filing activity on the platform.
Unlock the full IP value & patent-readiness breakdownHow Fin re-accelerated Intercom
Intercom matured as a seat-based SaaS business — then Fin, its AI agent, re-accelerated revenue and carried the company to a $3.6B Salesforce exit.
Market sentiment
An AI-synthesised read of the highest-engagement posts about Fin (fka Intercom) on X, ranked by likes and reposts, corporate channels excluded.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
See Fin (fka Intercom) on the full Dealroom platform
Live deal flow, founder pedigree, hiring signals, revenue trajectory, and the full cap table.