D
Directly
On-demand customer service apps for fast-growing companies
About Directly
Directly, Inc. operates in the AI and customer service automation market, providing a platform that leverages machine learning to deliver peer-reviewed and A/B tested answers to repetitive customer questions. The company serves a diverse range of clients, including large enterprises and customer service departments, aiming to improve efficiency and customer satisfaction. Directly's business model focuses on subscription-based services and transaction fees, generating revenue by offering scalable solutions that can dynamically adjust to varying volumes of customer inquiries. The platform also includes a rigorous vetting process for onboarding new experts and maintains high-quality standards through automated quality controls. Additionally, Directly offers international support in 100 languages, utilizing both fluent experts and AI-powered machine translation to ensure comprehensive global coverage. The company recently transitioned its OnDemand business to CSS Corp, continuing to support it during a transitional period.
Source: Dealroom company dataAt a glance
- Status
- Operational
- Founded
- 2011
- Headquarters
- San Francisco, United States
- Employees
- 382
- Open positions
- None listed
- Dealroom signal
- 73.5/100
- Industry
- Jobs Recruitment, Enterprise Software
- Sector
- AI, Ticketing, Customer Service, Core AI, Virtual Assistant, AI Applications
- Technology
- Artificial Intelligence, Machine Learning
- Business model
- SaaS
- Client focus
- b2b
- Investment activity
- 1 company, latest Nov 2019
- Capital deployed
- —
- Preferred round
- ACQUISITION
Latest news
Press, funding announcements and product moves mentioning Directly.
Funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| LATE VCOther financing | May 2020 | $11M | $44M | Triangle Peak Partners · Northgate Capital · True Ventures · M12 | ↗ |
| LATE VCOther financing | Jan 2020 | $20M | $80M | True Ventures · M12 · Samsung Electronics · Industry Ventures | — |
Growth signals
Latest recorded traffic for Directly is 140K monthly website visits, down 26.3% over the last three months. Directly's team declined 1% over the past year.
Similar companies
Company identity and context are open; selected comparison metrics preview what is available on the platform.
Investments and acquisitions
Recent portfolio relationships for companies that also act as investors or acquirers.
Investors
From Dealroom's funding and investor records, grouped by the round each investor first entered.
Seed15 investors entered at this stage
Kevin Moore
Jeff Bonforte
Gary Clayton
UpHonest Capital
Gene Hoffman
Tuesday Capital- DSDave Strong
Recruit Strategic Partners
True Ventures
Varsha Rao
Dan Rose
Ray Lane
David Beyer
Wei Guo
Jim Fowler
Series A3 investors entered at this stage
Costanoa Ventures
Northgate Capital
M12
Series B and later6 investors entered at this stage
Standard Treasury
Silicon Valley Bank
Samsung Electronics
Industry Ventures
Triangle Peak Partners
Toba Capital
Source: Dealroom Talent Intelligence.
Global footprint
team presence
Market sentiment
An AI-synthesised read of the highest-engagement posts about Directly on X, ranked by likes and reposts, corporate channels excluded.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
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