QUIQ

Quiq has secured a total of $47.5 million in funding across five rounds, culminating in a $25 million Series C round on April 12, 2022, led by Baird Capital. This capital is intended to expand its market leadership in conversational AI, invest in conversational commerce solutions, and grow its sales and marketing teams. The company serves over 200 enterprise clients, including prominent names like Volvo, Brinks Home, IHG Hotels & Resorts, and Accor, demonstrating its capability to handle large-scale operations.

The company's core offering is a model-agnostic platform, AI Studio, which facilitates the entire AI development lifecycle—from design and building to deployment and management. This platform enables businesses to create multimodal, omnichannel customer experiences across voice, email, and digital messaging channels such as SMS, web chat, WhatsApp, and Apple Messages for Business. A key feature is the seamless handoff between AI agents and human agents, ensuring conversation context is maintained throughout the customer journey. Quiq's business model is based on providing this AI-powered conversational platform, which integrates with existing CRMs like Salesforce, Zendesk, and Oracle. The platform is designed to be transparent, avoiding a "black box" approach by allowing clients to be involved in the creation and management of their custom AI solutions. This approach helps businesses reduce costs, improve customer satisfaction, and increase agent productivity.