DigitalGenius

The company's core technology is a Human+AI platform that integrates with clients' existing contact center software, such as Zendesk, Salesforce, and Microsoft Dynamics. It uses deep-learning algorithms trained on historical customer service data to understand customer intent, automate repetitive inquiries, and suggest responses to human agents. The platform is designed to handle the entire case resolution process, connecting conversational AI with back-end systems through APIs to manage tasks like order status inquiries, cancellations, and refund requests without human intervention. Features include conversational AI for natural language interactions, visual AI to detect product defects from images, and generative AI for personalized, on-brand communication. The system is capable of multi-lingual and omnichannel support across email, chat, social media, and voice.

DigitalGenius operates on a SaaS model, serving enterprise clients and e-commerce brands like Unilever, KLM, and On. The business aims to reduce customer service costs, decrease resolution times, and allow human agents to focus on more complex interactions. Over its history, the company has raised a total of $38.5 million in funding over eight rounds from investors including Global Founders Capital, Salesforce Ventures, and Runa Capital. Both co-founders Dmitry Aksenov and Mikhail Naumov have been recognized in Forbes' "30 Under 30" list for their work in enterprise technology.