Conecteo

About Conecteo

Founded in March 2005 by Jean-Luc Neveu in Martillac, France, Conecteo is the software publisher behind Kiamo, an integrated, multi-channel customer interaction management solution. The company began developing Kiamo the same year it was founded and released the first version in 2006. A significant milestone was a 2009 fundraising round with Galia Gestion, Aquiti Gestion, and Finaqui, which supported the company's consistent annual growth. In 2017, Bpifrance became a shareholder to aid in the company's international expansion efforts.

Conecteo provides a robust solution for contact centers in both major corporations and small to medium-sized enterprises (SMEs). Its business model is centered on the Kiamo software suite, which is available in both hosted (cloud-based) and on-premise deployment models. Revenue is generated through subscription-based pricing plans for its software. The company serves a diverse client base across sectors like banking, insurance, retail, and the public sector, equipping them to manage customer relationships more effectively.

The core offering, Kiamo, is a software platform designed to centralize and manage customer communications across numerous channels. It captures, prioritizes, and distributes all multimedia flows—including voice calls, emails, web chat, social media, SMS, and video—based on business rules, agent availability, and skills. This omnichannel approach provides advisors with a unified interface and a 360-degree view of customer interactions, streamlining response processes. Kiamo's intelligent distribution engine automatically routes tasks to the most appropriate agent to optimize resolution times. The platform features native connectors for major CRM and ERP systems like Salesforce, SAP, and Microsoft Dynamics, ensuring seamless integration into existing IT infrastructures. Additionally, it offers tools for real-time activity supervision and performance analysis, with consolidated dashboards and over 800 native indicators to track KPIs.