Isher Capital buys contact centre firm Confero in £5M deal
What's the deal? Isher CapitalDealroom has a profile for this one. Try Dealroom → has acquired London-based Confero Ltd through its Liberate Ltd arm for £5 million, adding specialist financial services capability to its UK outsourcing portfolio. Confero provides outsourced customer service across inbound, outbound and digital channels. It is authorised and regulated by the Financial Conduct Authority.
What's the endgame? The investment supports Confero's growth, with turnover expected to reach around £3 million in 2026/27, up from £1.695 million in the year to June 2026. The firm currently employs about 60 people and aims to grow to around 200 over the next 12 to 24 months.
What stays the same? Confero keeps its name, London operation and management team, with David Freedman continuing as a director. Isher plans to combine the firm's specialist service with the wider group's technology and operational capacity.
Confero's clients have included Pod Point, and its electric vehicle charging work supports nearly one million drivers. It also built a crisis helpline for KPMGDealroom has a profile for this one. Try Dealroom → after a major UK retailer's administration, assembling 40 agents over a weekend and handling 65,000 calls in the first two days.
"We see scope to grow that specialist business by investing in its people and giving it access to the wider group's infrastructure and technology, while retaining the qualities that have made it successful," said Baneet Kaur, managing director at Isher Capital Liberate Ltd.
Freedman said joining Isher "gives us the resources to pursue the next stage of growth while keeping the Confero name, our London base and the team our clients know."
The signal: Confero is the fifth acquisition in Isher's current programme, following CC33Dealroom has a profile for this one. Try Dealroom →, FM OutsourceDealroom has a profile for this one. Try Dealroom →, AnsaCom and TCHDealroom has a profile for this one. Try Dealroom →. The family office is steadily consolidating specialist outsourcing businesses under one group.
Read more: contact-centres.com
Image credit: Generated with Gemini
