ZoomSystems

About ZoomSystems

ZoomSystems operates in the automated retail sector, providing unattended point-of-sale solutions for brands and retailers. The company was established in 2002 by Gower Smith, a serial entrepreneur with a background in the technology and computer industry in Asia. Smith's experience included successful startups like the Australian distribution for Apple computer products and a networking software company.

The company's primary offering consists of automated, self-service retail kiosks known as "ZoomShops." These units are strategically placed in high-traffic areas such as airports, malls, and military bases. ZoomSystems' business model involves providing a comprehensive solution that includes hardware, proprietary software, and managed services. Revenue is generated through upfront development fees for system integration, the sale of the ZoomShop hardware, and ongoing service fees. The company's services cover location procurement, supply chain integration, inventory management, and remote monitoring.

ZoomShops feature a touch-screen interface for product selection, a credit card reader, and a robotic arm for dispensing items, which distinguishes them from traditional vending machines. This system is designed to offer the convenience of online shopping with the immediacy of brick-and-mortar retail. The platform supports a range of products including consumer electronics, cosmetics, and personal health items. Notable partnerships have included major brands like Best Buy, Apple, Macy's, Proactiv, and Nespresso, with over 1,000 ZoomShops deployed across the U.S., Europe, and Japan. A significant milestone was a 2006 agreement with Macy's to roll out kiosks in over 400 locations as a replacement for their electronics departments. After filing for Chapter 11 bankruptcy in 2015 and emerging later that year, ZoomSystems was acquired in November 2017 by Swyft, Inc., a company co-founded by Gower Smith in 2013 to develop next-generation automated retail technology.