Zenloop

About Zenloop

Zenloop is an integrated experience management platform that utilizes the Net Promoter Score® (NPS) to enhance customer relationships. The company was founded in 2016 by Paul Adrian, Björn Kolbmüller, and Lukasz Lazewski.

The Software-as-a-Service (SaaS) solution automatically collects customer feedback through various channels along the entire customer journey. It then analyzes and clusters this feedback with the help of artificial intelligence. This process allows businesses to derive customized and personalized measures to retain satisfied customers and win back dissatisfied ones.

The platform can be seamlessly integrated with a range of popular business solutions, including Salesforce, Spryker, Emarsys, Zendesk, Slack, and Shopify. This flexibility allows it to be used as a standalone tool or as a complementary addition to a company's existing technology stack.

Zenloop's customer base includes a variety of well-known brands, such as Momox, Douglas, Penta, ATU, Mister Spex, Foodspring, and Jochen Schweizer. The company is now a part of saas.group, which has further expanded its resources and reach in the market.