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yoummday

Jobs Recruitment · Munich, Germany · Founded 2017

A platform for customer service and sales that connects businesses with a global network of freelance agents. The company's business model is centered around providing a flexible and scalable workforce for enterprises looking to outsource their customer care functions. By leveraging a remote workforce, yoummday offers significant cost savings compared to traditional call centers. The platform utilizes a combination of AI-powered agents and human professionals to handle a wide range of customer interactions, from simple, automated tasks to more complex inquiries requiring human intervention. yoummday serves a diverse client base across various industries, offering them access to a multilingual talent pool. This allows businesses to provide customer support in multiple languages without the need for establishing physical call centers in different regions. The company is also developing its own virtual agents to further enhance automation capabilities. This hybrid approach of combining human talent with artificial intelligence positions yoummday as a comprehensive solution for modern customer experience management. Keywords: customer experience, BPO, freelance platform, call center, remote work, AI-powered agents, customer service, sales, multilingual support, virtual agents