Yes Hearing

About Yes Hearing

Yes Hearing, founded in 2019 by CEO Sam Shear and COO Oliver Philips, operates as a direct-to-consumer hearing care provider, disrupting the conventional clinic-based model. The inspiration for the company stemmed from Shear's personal experience with his grandmother's dementia, where he recognized the profound impact of hearing loss on quality of life and its correlation with cognitive decline. This personal connection, combined with his co-founder's similar family experiences, drove them to establish a more accessible and affordable solution in the U.S. market.

The company's business model is centered on providing in-home and telehealth audiology services. Yes Hearing has built a national network of over 500 mobile audiologists and hearing care specialists who deliver services directly to a client's home. This includes hearing tests, personalized consultations, hearing aid fittings, and follow-up care. By eliminating the overhead of physical clinics, the company states it can offer prescription hearing aids from leading brands—such as Phonak, Oticon, and Starkey—at prices up to 40% lower than traditional retail channels. Revenue is generated through the sale of these hearing aids and tiered monthly subscription plans for ongoing care, which include services like follow-up visits, remote adjustments, and supplies.

The customer journey begins with a free phone or video consultation with a licensed specialist to discuss lifestyle, budget, and hearing needs. After a product is selected, a specialist visits the customer's home to conduct a hearing test, and then fits and programs the new devices. This hybrid approach bridges the gap between online retailers and traditional clinics by offering the convenience of at-home service with the assurance of professional, face-to-face care. The company has secured significant funding, including a $10 million Series A round in November 2022, to scale its operations and further develop its home care technology platform.