Workstep

WorkStep serves a diverse range of clients, primarily focusing on businesses that employ a large number of hourly workers. These clients span various industries, including manufacturing, logistics, and retail. The platform is designed to bring HR and Operations teams together, enabling them to gather real-time feedback from employees at critical moments in their employment journey. This feedback is captured through expert-backed surveys, which are crafted to ask the right questions at the right time, providing actionable insights for business leaders.

The business model of WorkStep revolves around a subscription-based service. Companies pay for access to the platform, which includes continuous listening tools, workforce engagement tracking, and metrics to identify high-performing leaders and teams. By leveraging these tools, businesses can make informed decisions that drive better outcomes, such as reduced turnover and increased productivity.

WorkStep makes money through these subscription fees, which are likely tiered based on the size of the organization and the specific features they need. Additionally, the platform offers a talent network for job seekers, matching them with companies that are actively hiring for their skillset. This feature not only helps job seekers find better opportunities but also ensures that employers have access to a pool of qualified candidates.

In terms of data security, WorkStep employs robust measures to protect user data. This includes encryption protocols for data in transit and at rest, as well as comprehensive control over security policies through Single Sign-On (SSO), Role-Based Access Control (RBAC), and SCIM user provisioning. The platform also ensures high availability and minimal downtime through advanced backup and recovery configurations.