WIZ.AI

About WIZ.AI

Founded in 2019, WIZ.AI is a Singapore-based company specializing in enterprise-grade conversational artificial intelligence. The firm was co-founded by Jennifer Zhang, who currently serves as CEO. Zhang's background includes a Master's in Public Policy from the University of Southern California and experience as a venture capitalist, which provided her with insights into both technology and business scaling. This venture capital experience, however, left her wanting a more hands-on role, which inspired her to start WIZ.AI. The initial idea was sparked by her mother's difficulties with online customer service, motivating Zhang to develop AI-powered Talkbots that could cater to non-native English speakers with a focus on Southeast Asian languages and accents.

WIZ.AI's business model centers on providing AI-driven solutions to enterprises (B2B) that enhance customer interactions and operational efficiency. The company generates revenue by offering its proprietary Talkbot platform, which can be deployed on-premise or as a SaaS solution. This platform provides human-like, omnichannel customer engagement through virtual agents that can handle millions of interactions hourly. The company serves over 300 clients across 17 countries in sectors like banking, finance, telecom, healthcare, and e-commerce. Its solutions are applied to customer growth, support, credit collections, and order taking.

The core offering is a generative AI-powered Talkbot that is designed to be indistinguishable from a human agent in over 95% of interactions. A key differentiator is its hyper-localization, with the ability to understand and converse in numerous languages and dialects, including Singlish, Taglish, Bahasa, Thai, and various forms of Chinese. The platform integrates voice AI, conversational AI, and generative AI to automate tasks, provide analytics, and ensure data security through enterprise-grade encryption and compliance with standards like SOC2 Type2. In April 2023, the company launched TalkGPT, a generative AI solution for customer service, and has also developed domain-specific Large Language Models (LLMs) to provide more reliable and secure solutions for enterprises. The company has secured total funding of $56 million through multiple rounds, with major investors including Tiger Global Management, GGV Capital, and Hillhouse Capital.